Kept getting passed from person to person - Sort out a device issue on a recalled phone...

GetHuman-lokestar's Complaint issue with Sprint Corporate Care from April 2018

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The issue in GetHuman-lokestar's own words
Sort out a device issue on a recalled phone ... Kept getting passed from person to person
I have missed some business related calls and texts. I was misinformed by sprint, causing me to go to two different sprint stores, then to the apple store, twice, only to find out it was a "known issue" and the phone was supposed to be replaced through sprint to begin with. Then it took over * hours on the phone to get a ticket to replace the device. I was passed from person to person, being given a new story with each person. I have never seen incompetence on this level. Ever. They could outsource this stuff to any third world country and they would do a better job handling their issues.
Since I don't expect that Sprint will take my complaint and SUDDENLY decide to train their employees better and solve these problems, I intend to just switch carriers as soon as I pay off these phones. With this crappy service, the least they can do is have competent customer service personnel.
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Sprint Corporate Care

iphone *
Complaint issue
Reported by GetHuman-lokestar
Apr 20th, 2018 - 2y ago
Fixed
Seen by 16 customers so far
Similar issue to 537 others
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Timeline
GetHuman-lokestar started working on this issue
Apr 20th, 2018 1:16am
GetHuman-lokestar confirmed the issue is fixed. Hooray!
Apr 21st, 2018 2:45am