Kept getting passed from person to person - Sort out a device issue on a recalled phone...

GetHuman-lokestar's Complaint issue with Sprint Corporate Care from April 2018

16 views | 436 similar | 0 following
Help with my Sprint Corporate Care issue
Next: our robot will wait on hold for GetHuman-lokestar to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone to call Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-lokestar's own words
Sort out a device issue on a recalled phone ... Kept getting passed from person to person
I have missed some business related calls and texts. I was misinformed by sprint, causing me to go to two different sprint stores, then to the apple store, twice, only to find out it was a "known issue" and the phone was supposed to be replaced through sprint to begin with. Then it took over * hours on the phone to get a ticket to replace the device. I was passed from person to person, being given a new story with each person. I have never seen incompetence on this level. Ever. They could outsource this stuff to any third world country and they would do a better job handling their issues.
Since I don't expect that Sprint will take my complaint and SUDDENLY decide to train their employees better and solve these problems, I intend to just switch carriers as soon as I pay off these phones. With this crappy service, the least they can do is have competent customer service personnel.
How GetHuman-lokestar fixed the problem

We are waiting for GetHuman-lokestar to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lokestar fixes it.
This email address isn't valid

Sprint Corporate Care

iphone *
Complaint issue
Reported by GetHuman-lokestar
Apr 20th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 436 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email

Timeline

GetHuman-lokestar started working on this issue
Apr 20th, 2018 1:16am
GetHuman-lokestar confirmed the issue is fixed. Hooray!
Apr 21st, 2018 2:45am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers