Sprint Corporate Care Customer Service Issues

I recently discovered inaccurate information on my credit report. It falsely states that I have a Sprint device, while I have been a loyal customer of Cricket Wireless for over two years. This error needs to be corrected immediately. Additionally, considering that Sprint's services do not even cover my area, I am baffled by how this mistake occurred. Please address this issue promptly by removing this misinformation from my credit report. I have not been associated with Sprint and expect that my credit profile reflects this accurately. I can be reached at the address provided for further assistance in resolving this matter. Thank you for your attention to this pressing issue. Sincerely, G.D. Basom [redacted] Quail Ridge Rd Greenville, AL [redacted]

I've been experiencing issues with my phone for a while now after accidentally dropping it at work. I've gone through various channels like Sprint, Samsung, and Assurant, but haven't been able to find a solution. Despite all the efforts and calls made, my phone still has reception problems, and Sprint mentioned a warranty exchange but couldn't proceed due to a business account listing error. The customer service experience has been frustrating, with multiple transfers and no resolution in sight. I just want a working phone, and if that can't be resolved, I may need to reconsider my bill payments. It would be greatly appreciated if someone could follow up on this matter. My contact details are [redacted] and Jordan [redacted]

I have been dealing with an issue for about a month and a half. I purchased a phone five months ago and after it fell out of my back pocket while I was at work, I started experiencing reception problems. I contacted Sprint Customer Care who directed me to Samsung, who then sent me to Assurant, the company that provides my insurance. Sprint later referred me to a repair store in Eastgate, but they were unable to fix the problem. After several attempts with Sprint and being told my account was listed incorrectly as a business account, I still haven't been able to process a warranty exchange for my damaged phone. I've been a customer for years, but now I'm facing challenges due to this issue. I hope to resolve this soon as my bill is approaching, and I need a working phone for my job. Any assistance would be greatly appreciated. Thank you, Jordan Y.

I wanted to share my recent experience with Sprint. I have been a loyal customer since the Nextel days, starting when I was 18 and now at 52. I have a plan that's no longer available and recently sought a payment arrangement on October 28th for my bill over $[redacted]. Despite consistently paying when requesting arrangements, the representative, Mary, showed no empathy. She stated everyone has problems and insisted I pay the full past due amount to receive help. Considering my military sons' need for the service and my work-from-home situation, her lack of compassion was disheartening. After reluctantly hanging up, I contacted Sprint again and fortunately, a caring representative assisted me in making a payment arrangement. Once caught up, I plan to leave Sprint due to this negative experience. Despite enduring past issues like incorrect charges and unhelpful service, it was the last representative's disrespectful attitude that prompted my decision. I worked at Sprint previously and know how crucial customer care is. The contrast between Mary's demeanor and the helpful rep's attitude was remarkable. I hope Sprint considers retraining to prevent similar interactions in the future. Thank you for listening, even if my feedback goes unheard.

My bill is incorrect and inconsistent, causing me dissatisfaction. I have been a loyal customer for over five years. I recently experienced issues with an order of phones that were supposed to be shipped overnight, but due to a warehouse mistake, I had to wait two weeks. As compensation, they offered me a free Apple Watch. However, now the company is attempting to charge me for the watch that was meant to be complimentary. Despite being promised a $[redacted] bill, I have been consistently overcharged. After notifying them last month, they credited me $[redacted] and were meant to add an extra $60 the following week to rectify the overcharges. Surprisingly, my bill has increased significantly, going beyond what I should be paying. This situation is disappointing. Please contact me at [redacted]. - KB/MM

I am encountering problems with my phone. I visited the T-Mobile / Sprint store, and they informed me that the phone is functional but is not connecting or communicating with the system. To receive a replacement, Sprint/T-Mobile must order it since the insurance will charge me a deductible regardless of whether it is a problem I caused or damage to the phone. Customer service repeatedly advises me to reach out to the insurance company, but they do not appear to grasp the situation.

I'm experiencing phone issues and visited the T-Mobile/Sprint store. They confirmed my phone is working but isn't connecting to the system. To replace it, Sprint/T-Mobile needs to order a replacement. If processed through insurance, I'll be charged the deductible. The phone isn't damaged, the SIM card is fine; it just won't connect to the system. I've contacted customer service, but after repeating my issue for over an hour, I was transferred to a specialist and then disconnected. Since I can't make or receive calls, I've been using chat for communication.

I purchased a device from a pawn shop believing it was unlocked, but it turned out to be blacklisted. I called Sprint three times and received different information each time. The first representative initially claimed it was impossible to blacklist, then advised me to keep it, which I refused. The second representative said they would contact the previous owners but the call got disconnected. The third representative lied to me, claiming she couldn't help without the phone number in the device. I just want to either remove the blacklist from the phone or notify the previous owners of the situation.

I purchased a Motorola G Power from a pawn shop and was told it was unlocked. However, upon getting home, I discovered it was blacklisted. After contacting my carrier to unlock my SIM card, they informed me to reach out to Sprint for further assistance. I called Sprint three times and received conflicting information from each agent. The first one suggested using the device only on Wi-Fi, but I'm not satisfied with that option. I kindly request either Sprint to unlock the phone or to help me return it to the previous owner.

I have spent over 30 hours on the phone this week trying to get a phone replaced. I was told an order was made, but it wasn't. T-Mobile redirected me to Sprint where I faced horrible customer service. I reported my phone lost or stolen, found it, but it got blacklisted. I need help returning it and getting a new one. I received conflicting information, got hung up on, and even vomited due to stress. I want someone to assist me in returning the phone and getting a new one promptly. This must be resolved today.

Subject: Urgent Attention Needed from Sprint Fraud Department To the Sprint Fraud Department, I am reaching out about a pressing issue concerning what appears to be a billing discrepancy. My name is Ronald M. Fernando Sr., and my account number is [redacted]-[redacted]-[redacted]. I recently experienced service issues when I switched from AT&T to Sprint. Despite returning all devices within the allotted timeframe due to unsatisfactory service quality such as dropped calls and coverage issues, I have been incorrectly billed upwards of $3,[redacted] and sent to collections. The store manager, Gabriel, assured me that the account was closed and we would receive confirmation by mail. However, we have not received any communication and are now facing credit implications. I have been advised to resolve this matter directly with Sprint, but the store where we made the purchase is unable to assist further. I kindly request urgent assistance from Sprint's Fraud Department to rectify this situation promptly. Your prompt attention to this matter is greatly appreciated. Thank you.

I have a Sonim XP3800 Sprint version phone that is locked. When I called the regular customer care center, they advised me to visit a store to open a Sprint account. However, when I went to the store, they couldn't assist me because my phone is locked to Sprint, which no longer exists as it has joined T-Mobile. I am seeking a resolution to either unlock my current phone or purchase a new unlocked Sonim XP3800.