Sprint Corporate Care Customer Service Issues

I am seeking assistance from someone in upper management with the authority to override the system. Recently, my loyal Sprint service was disconnected despite my attempts to make partial payments. This has caused me to lose contact with friends of over 20 years, miss significant life events, and negatively impact my contracting business that relies on referrals. After one call with the Spr Collection Agency, a collection account was reported on my credit history for over $[redacted], representing charges for service during periods my phone was inactive. This situation has had a severe impact on my personal and professional life, and I am in need of a resolution from someone with more power than a supervisor.

In July [redacted], I received a text from Sprint offering a free line of service. I accepted the offer, added my daughter to my plan, and purchased her an iPhone, paying for it in full. However, in the following months, I noticed additional charges for the new number that were more than my other existing lines. After multiple calls to customer service without resolution, I visited a Sprint store in December for a three-hour session with representatives to address the issue and cancel unused tablet plans. Despite assurances from customer service, the problem remains over a year later, with ongoing charges and no credits applied as promised. The situation has escalated with late fees, totaling over $[redacted]. I expect Sprint to honor the agreement from [redacted], issue credits for all three lines, remove the tablet plans, and correct the billing errors immediately. If unresolved, I am prepared to switch to Google today after being a loyal Sprint customer for almost 18 years.

In July [redacted], I received a text from Sprint offering a free line of service. I accepted and added my daughter with the phone number [redacted]. I bought her an iPhone and paid in full. However, I noticed extra charges on the bills, more than my other lines. After multiple calls and a visit to a Sprint store, the issue was not resolved. I asked to cancel two tablet plans, but the charges continued. It has been a year and a half, with no resolution and incorrect charges, totaling over $[redacted] for all three lines. I want the promised credits and the tablet lines removed. If not resolved, I will switch to Google. My main account number is [redacted]. Thank you. - Tami R.

I spent 4 hours and 37 minutes talking to representatives in 4 countries to downgrade my phone due to the 5G issue. I have screenshots of the time spent with each representative. I received an estimated cost email, but the process is still not finished. After being told it would take another 45 minutes by the fifth representative, I became frustrated. I explained that I already received 3 security codes. It's frustrating that I paid off a $[redacted] phone that can't use 5G, and now I'm being offered a downgrade without the transaction being completed. I hope the company can resolve this issue promptly. My transaction number is TM-OE-[redacted]3. I've been a customer since [redacted] with a perfect payment record. Customer service makes a big difference in choosing a mobile carrier. I hope this matter can be resolved without any further delays. Sincerely, Frustrated

I've been trying to upgrade my phone to work on the G5 network, but I've encountered several issues. I attempted to order a phone, but received the wrong SIM card instead. After spending over an hour on the phone, I was offered a phone I didn't want twice and had to repeatedly explain my situation. It's been frustrating, and if I didn't really need a new phone, I would have given up by now. As a long-time customer, I'm at a loss of what to do next. I may have to consider switching to a different company if this problem isn't resolved soon. Can anyone provide assistance? - W. Day

I recently encountered an issue with my Sprint account while trying to transfer my son off the account. I have been a loyal Sprint customer for 18 years without any previous problems. However, after helping my son set up a separate account and completing the transfer, I went to T-Mobile to upgrade my phones. To my surprise, T-Mobile informed me that my account had been flagged and I needed to contact Sprint's fraud department. Despite spending multiple hours on the phone with Sprint and providing necessary verification, I was informed that I would have to wait up to 7 business days for further review. This policy seems unnecessary and frustrating. I hope that by sharing my experience, I can find a quicker resolution to this issue and continue my transition to T-Mobile. Your assistance in escalating this matter to the appropriate department would be greatly appreciated. Thank you.

I have been a loyal Sprint customer for over 20 years. Unfortunately, after a recent merger, my phone number ([redacted]) stopped working. I have spent more than 10 hours trying to resolve this issue with no success. I decided to cancel my service and discovered that I had overpaid. Despite multiple promises, I have not yet received my refund. Currently, I am on my third call with Jelly, who has now placed me on hold for 35 minutes. It seems like she might not return to the line tonight. The first representative mentioned they sent the refund to the wrong address, and the second supervisor assured me it would arrive in 3 days, which was supposed to be on November 5, [redacted], but it's now November 12, [redacted]. Jelly mentioned I would receive a phone call, but I am unsure why. I have even reached out to the Better Business Bureau in Chicago regarding this matter. During a previous call, the agent asked me for my credit card information, and when I mentioned I had none, they requested my checking account routing number, which left me puzzled.

I have received numerous messages about upgrading my 3G line. After upgrading the line at a T-Mobile store and switching it to a new phone, I was surprised to receive a promotional text the next day offering a free phone or $[redacted] off a 5G phone for that exact line. However, I have been told that to avail of this offer, I would need to return the phone and buy it again. I find this procedure unacceptable and believe there should be a way to apply the $[redacted] credit without such hassle. The promotion clearly targets the line I upgraded just the day before. If I made a purchase in a department store and later received a coupon for that item, the store would honor the discount regardless of the timing.

I was a Sprint customer for 10 years. When the merger occurred, our account was hacked, and we had to split the account. Unfortunately, ever since I switched to a T-Mobile SIM card, my phone service has been poor. After being told I could get a free upgrade if I paid my November bill, I was disappointed to find out I had to pay for the phone in full. I have spoken to 54 customer care representatives and a supervisor, and I also have a lawyer and the Better Business Bureau (BBB) involved in this case. I am giving corporate a chance to resolve this, but if they can't, further action will be taken.

I have been with Sprint since [redacted]. With the recent changes due to the merge, I am not satisfied with the service. I have called four times requesting my pin, but each time I am directed all over without receiving it. I own my phone and pay my bills, so I don't understand why they cannot provide me with my pin directly. I keep getting text messages about my bill, so I am frustrated with the run-around. I simply want my pin without any more delays or confusion.

As a loyal Sprint customer for nearly a decade, the financial strain caused by Covid-19 has made it challenging to keep up with my bills. Unfortunately, I've fallen behind, leading to my phone being disconnected due to the high costs. Balancing life on a single income while supporting my son has been difficult. I've been making efforts to catch up, but the bill remains unmanageable. I kindly request assistance in restoring my phone service by offering a feasible payment plan. Leaving Sprint is not preferred as it's been the most reliable service for my family. However, the current $[redacted] bill is unattainable for me. I can contribute what I can, but I hope for understanding and support during this trying time when my phone plays a crucial role in both my work and my son's well-being.

Dear Customer Service, I have attempted to resolve my issue through online chat twice and a phone call once, but unfortunately, the problem persists. In [redacted], I purchased 4 iPhones and a Samsung device. After 18 months, I believed I had paid off all the leases in full. However, I recently discovered that one of the iPhones remained in lease mode unbeknownst to me, resulting in me unknowingly making lease payments of $41.67 per month for an additional 30 months, totaling $[redacted].10. I must admit that I have numerous devices and bills to keep track of, including 5 phone plans, 2 tablets, and 2 smart watches, so some details may have slipped my attention. Despite this oversight, I clearly intended to close the lease and avoid unnecessary additional costs. When speaking with your representatives, they emphasized that I should have caught the error earlier. While I acknowledge this, I believe this was a genuine mistake. As a loyal customer for almost a decade who contributes significantly to your revenue, I am requesting a credit of $[redacted] to rectify this error. Your prompt assistance in resolving this matter is appreciated before I consider taking my business elsewhere and sharing my experience online. Sincerely, D. Davis

I contacted Sprint on January 10, [redacted] to request unblocking of a fully paid device. A Sprint representative informed me of an outstanding balance on my account. I no longer use Sprint's services and have not for two years. Despite my request to close the account, I suspect it was not done. I believe an error was made, leaving my account open for someone else to use my personal information. My account is now in collections for $[redacted].00, which would not have occurred if my account had been closed as requested. I urge you to assist me in resolving this issue. Thank you.

Dear Sprint Management Team, I am writing to express my deep frustration with the ongoing issues I have encountered while attempting to return a defective phone. Despite reaching out to customer service nearly ten times, the problem remains unresolved, and I continue to be charged for a device I requested to return months ago. I urge you to review my account #[redacted]94 and phone #[redacted] for further details and promptly refund the total cost. The situation unfolded as follows: 1. I received notice in [redacted] that my old phone would discontinue 3G service, prompting me to upgrade to an Alcatel GOflip4 in December. 2. Quickly after receiving the new device, I experienced significant issues, such as the screen going black. 3. I contacted Sprint within the 14-day return window, but after receiving a replacement phone, I encountered the same problems. 4. Subsequent attempts to return the second device were complicated by the previous return. 5. I have been erroneously charged setup fees and continue to be billed $4/month for a malfunctioning phone, despite multiple return requests. I respectfully request a return kit for the second device and a full refund of all associated charges, including the $5.76 charges billed twice to my card ending in [redacted] and the monthly $4 fee. Additionally, the unauthorized data charges from November require investigation. I anticipate a prompt and satisfactory resolution to rectify this matter efficiently. Please acknowledge this correspondence within 48 hours. Feel free to reach me at the provided number for further discussion. Thank you for your attention. Sincerely, B. B.

Dear Sprint Customer Service, I am writing to address a billing issue that has recently come to my attention. My brother was informed that we have been mistakenly charged for two additional lines since [redacted]. Despite reaching out to your customer care, the initial agent we spoke with was not able to resolve the problem effectively. After being overcharged for nearly $[redacted] over two years, I am disappointed by the lack of efficient assistance. Fortunately, a chat representative was able to cancel the erroneous lines, although the refund offered was significantly less than the amount owed. As a long-standing customer who has consistently paid bills on time, I am frustrated by this situation and the subsequent resolution. I wanted to inform you that we will be paying our final bill before terminating our services. Additionally, I have sought legal counsel to address this matter further. I remain hopeful that this issue can be promptly resolved to my satisfaction. Thank you for your attention to this matter. Sincerely, Lacie Trout

I have been struggling since late October to receive the promotional package that was initially promised. I was assured a specific amount of credit but have not seen it reflected in my account yet. If this matter is not resolved by Friday, I will escalate it to the BBB. Despite paying for six months on the upgraded phone received last November, which was supposed to come with a $[redacted] discount, I am still being charged $8.67 for the device. I was informed it would take two billing cycles for the promotion to apply, but this never happened. I suspect foul play with the old phone I returned. Despite being told I would only be credited $[redacted], what about the $26.67 I have paid monthly for the past six months? The T-Mobile store where the transaction took place is situated in the Appleseed Shopping Plaza at 1406A Lexington Road, Mansfield, Ohio [redacted]. They claim not to have received the old phone, but shouldn't the store have security cameras? This experience has left me contemplating switching phone service providers.

I recently switched from Sprint to Boost Mobile and have been facing issues with my account. When trying to verify my identity to retrieve my pin, Boost Mobile was unhelpful, insisting on sending the pin via text despite my stolen phone situation. After waiting for a replacement phone from February to March, I struggled to activate it. Once activated, it was stolen, and Boost Mobile activated the stolen device. Later, when I tried to activate a new sim card in April, someone tampered with my account and changed my pin. The EBB program was activated without my knowledge. Additionally, when calling, unknown names appear on my account instead of mine. I am considering legal action against Boost Mobile if these issues are not addressed promptly.

I have attempted to contact the provided number without success. Therefore, I am reaching out via email. I recently got gas at store #[redacted] and used my Cash App card to pay $55 for gas at the pump, but I was charged $[redacted] instead. I was informed that it may take 3-4 days for the overcharge to be corrected. This situation has left me with limited funds for my family's meals. I suggest that there should be a notification at the pump when paying with a card about potential authorization holds. Can you assist in resolving this issue promptly and release the excess funds back to my account from the gas station? Sincerely, B. Neal

I attempted to call the provided number but was unable to get through. Therefore, I am reaching out via email. I recently purchased gas at store #[redacted] using my Cash App card. I intended to purchase $55 worth of gas, but I noticed that I was charged $[redacted] instead. I was informed that it may take 3-4 days for the correct amount to be reflected in my account. This unexpected charge has left me with limited funds to feed myself and my children. I believe there should be a notification at the pump regarding potential overcharges when using a card. Your assistance in resolving this matter promptly is greatly appreciated. Thank you, Brandy N.

On March 24th, I was informed that I needed to upgrade my SE5 to a 5G phone, so they offered me an iPhone 11 for only $97 with a trade-in. I agreed to this deal, assuming my monthly payment would be $4.17 as discussed. After receiving the new phone and sending back my SE5, I was later told that they couldn't accept it because it was not unlocked. As a 77-year-old who struggles to use my cell phone, I didn't realize what they meant by that. Now they are asking for over $[redacted] for the iPhone 11 instead of the agreed $4.17 per month for two years. I cannot afford $20 per month, and I feel misled. Despite numerous calls to Sprint, no resolution has been reached. They have given me multiple case numbers without any progress. I need assistance to resolve this issue promptly.