Sprint Corporate Care Customer Service Issues

I had a bad experience with a salesman I purchased from on November 9, [redacted]. I have spoken to numerous people, including five corporate representatives, engaged in multiple chats, and visited the store many times, but the issue remains unresolved. They owe me nearly $[redacted], a new phone, iPad, and speaker. I paid $[redacted] so far, but they are requesting more money for the iPhone and the speaker. The iPad was on sale for $99, and I paid $[redacted] for the iPhone that was on sale for $[redacted]. Additionally, I was paying $8.34 monthly for the speaker, which they insisted was AppleCare, although it malfunctioned multiple times. The total owed to me, including the three items and the AppleCare, is $[redacted].08. My family has incurred significant costs in time and money due to this issue. I am determined to resolve this promptly.

On January 18, [redacted], I visited the My Sprint Account website for an upgrade on my four lines. Sprint's eligibility criteria indicated that as long as the old phones turned on and off, they were eligible for the new Galaxy S21 Ultra at $33.33 plus a $10 credit starting on the third month after activation, as stated on my receipt. However, after over a month, Sprint notified me via text that two of the phones did not meet the eligibility due to cracked screens, raising my Monthly Fee to $50 and only providing a $25 credit. The initial offer did not mention damage to the old phones, leading me to feel misled. I am asking Sprint to honor the original offer of $33.33 per month plus the service plan discount on all four lines.

I was due a refund of over $[redacted]. After two weeks of waiting initially, the refund was sent to the wrong address. Over the past two months, I have contacted customer service five times, spending approximately 1.5 hours on each call. Despite being told my address was updated and a new check would be sent in 7-10 days, I have not received it. I also engaged in three online chats, each lasting about 2 hours. After visiting a local store and being directed to a corporate store an hour away, I spent 2 hours there to no avail. Even after being assured my information was updated, no check has arrived. I feel frustrated and deceived by the lack of follow-through and continuous delays. All I want is for my refund check to be sent to my correct address.

On April 7, [redacted], around 3:30 pm, I contacted Sprint customer service regarding my call dropping and extremely low signal on my Samsung S8 phone with the number ending in [redacted]. These issues occurred after my SIM card was changed to a T-Mobile SIM card. After speaking with a customer service representative and going through troubleshooting steps, I was transferred to a technical support representative. Despite declining enrollment into a program, I received a text stating I was subscribed to Safe&Found without my consent. The technical support representative was supposed to call back after I restarted my phone but never did, focusing instead on selling me new plans and enrolling me in protection services. I remain dissatisfied as my reception problem remains unresolved. I urge Sprint to address my reception issue promptly and refrain from enrolling customers in plans without permission, emphasizing the need for responsible customer service training. - Ashwin Patel

My name is Venetria. I am greatly disappointed with the service I have received from the end of March [redacted] until April 9. I have spent about 8 hours trying to upgrade my iPhone 8 Max. As a new iPhone user, I now understand the complaints about the service and the phone being held until upgrading. I had frustrating experiences with representatives Zack and Ann on April 20, with no resolution to my issues. On May 9, my phone froze, displaying only the Apple icon. I spent 1.5 hours on a call with an unhelpful IT robotic representative. I am extremely upset as my business operations rely on my phone. The inconsistent upgrade prices quoted by different representatives added to my frustration. Each time I called, I had to repeat my situation as promised notes were not taken. Requesting to speak to a supervisor resulted in longer holds and unmet promises of callbacks. I find this level of service unacceptable from a large phone company. I hope for a resolution without a deposit and improved service. These issues will be escalated. Contact me at [redacted] or my relative's phone at [redacted]. Thank you, Venetria B.

I have been experiencing ongoing issues with this company. Despite setting up a payment arrangement, my daughter's phone service was repeatedly cut off, affecting her health as she manages her diabetes through her phone. I had to contact customer service multiple times, and no one informed me that full payment was required to restore service. The lack of communication and repeated disconnections have caused unnecessary stress. The company's treatment of customers is unacceptable, especially considering the significant amount of money spent with them. The situation has forced me to take my daughter out of school to ensure her safety. It is a distressing experience, and I am considering legal action to address these unjust practices.

Hello, I am reaching out to seek assistance with a series of ongoing issues that have proven challenging to address over the phone. My recent interactions with ten customer service agents in the Philippines unfortunately did not yield any satisfactory resolutions. The service quality I have received thus far has been quite disappointing, especially considering the high costs involved. I am facing the following significant problems: 1) There has been an unexpected increase in my bill from $70 to $[redacted], which does not align with our agreement. I am seeking assistance from a managerial figure who can provide a solution. 2) Following a recent update by Sprint/T-Mobile, my streaming service has been functioning poorly for weeks. Given the prices I pay for this service, it is unacceptable for it to be unreliable. I require technical support to address this issue promptly. 3) Despite spending over three hours on the phone and chat with ten different representatives who could not help, my phone has been disabled shortly after making a payment. This has left me in a difficult situation as I am embarking on a long journey tomorrow. Unfortunately, contacting customer support from abroad is proving to be impossible. I would greatly appreciate a prompt response and resolution. Thank you, Einar H.

Dear Customer Service, My name is Josef C. and I am reaching out regarding my lost Samsung Galaxy A12 that has yet to be resolved after approximately 3 and a half weeks. I'm concerned about my upcoming account payment as I currently lack access to my phone. There have been several issues during this process. From the initial conversation with the salesperson where the phone model changed multiple times to the confusion over my account information and the forgotten pin, the situation has been frustrating. Despite reporting the phone as lost weeks ago, it is still active, and I continue to be charged. In my recent call, I encountered difficulty explaining my situation to a customer service representative named Kisha who seemed dismissive of my concerns. The call abruptly ended after around 40 minutes, leaving me without a resolution and feeling unheard. I am not seeking a free replacement phone but rather assistance in addressing this ongoing problem promptly. Thank you for your attention to this matter.

I have consulted my lawyer regarding filing a class action lawsuit against Sprint, now T-Mobile. Despite multiple attempts to resolve the issue of being double-charged for my leased phone, there has been no satisfactory resolution. I was informed that the phone would be mine after a 24-month lease period, but this turned out to be untrue. The frequent replacement of the phone, along with additional undisclosed charges, has left me dissatisfied. The contract I signed did not clearly indicate the post-lease payment requirement, and I feel deceived by the lack of transparency. The constant confusion between Sprint and T-Mobile regarding my status as a customer has added to the frustration. Despite spending hours on the phone addressing dropped calls and billing errors, there has been no follow-up or resolution. The overall customer service experience has been disappointing, leading me to consider ending my long-standing relationship with the company. After 24 years with Nextel, Sprint, and now T-Mobile, I am resolved to seek a better service provider. It is time to move on from the mistreatment and exploitation I have experienced. I urge others to consider their options and make an informed decision.

A Sprint representative promised to transfer all data from my old Boost Mobile account to the new phone carrier when I switched. It has been a month, and I am unable to access my email contacts or pictures. Despite contacting Sprint over 75 times and speaking to 5 supervisors, the customer service has been rude and unhelpful. The services promised were not delivered, and now Sprint is unwilling to assist further. This situation is unfair and feels like fraud as the representative misled me just to make a sale. I am left with no way to retrieve my important information and Sprint is not taking responsibility for their actions. This has been a frustrating ordeal, and I am in desperate need of help. I have been met with unprofessionalism and lack of regard for customers during my numerous attempts to resolve this issue with Sprint.

I have been with Sprint for 16 years and visited the T-Mobile store on 28th and Pine Lake in Lincoln, NE today. I spoke with an employee who provided poor assistance in helping me pay off my phones to switch our service. When I mentioned wanting to unlock the phones to move to Verizon, her response was dismissive saying, "WE DON'T CARE!" This type of attitude from employees like her can lead to losing customers. I have been consistently disappointed with the service for the past 8 years, experiencing dropped calls and poor service despite attempts to resolve issues. Since the merger with T-Mobile, the service quality has deteriorated significantly. It's important for Sprint to be aware of how their employees represent the company. No company is immune to failure.

On July 20, [redacted], I accidentally left my Samsung Note 20 5G phone on top of my car and drove off. Upon returning to the park, I found my phone had been run over. The SPRINT-T-Mobile store informed me that my insurance would cover a replacement. After reaching out to Asurion, the insurance company, I was told about a $[redacted] deductible and that a new phone would arrive on July 27, [redacted]. Unfortunately, Asurion now claims I only purchased insurance on the incident date, when I've actually had coverage since July 20, [redacted]. Despite multiple notices alleging the damage occurred before my coverage began, I am seeking assistance from Sprint Corporate to get my phone replaced.

After being with Sprint for two years, I switched to Verizon and returned the phones back to Sprint because of unusable service. Despite declining a T-Mobile offer after two terrible years with Sprint, I have been constantly harassed by phone calls for a bill I don't owe. I finally blocked them after they couldn't prove I owed anything. Now they are damaging my credit without cause. I believe I have been unfairly treated and now my credit is at risk because of their actions. If this matter isn't resolved, I may need to take legal action. Filing a lawsuit for harassment and defamation could result in more than just the $[redacted] bill. I suspect there are others facing similar mistreatment and we may need to join together to protect our rights and seek compensation for our damages.

I traveled internationally from July 19th to July 29th and ensured international coverage by calling on July 16th. The agent assured me that texting and internet would be free and calls would cost .25 per minute. However, upon receiving the bill, I was shocked to see over $[redacted] in charges for internet, calls, and texts. I started a customer service chat on August 16th, where they promised to investigate and get back to me within 72 hours. After a week with no response, I called in and spoke to Nicole, who said the charges would be dropped on 8/23/[redacted]. Yet, when transferred to her manager, the manager claimed they needed additional time to investigate and could not immediately remove the charges. Despite Nicole's assurance, no action was taken. I insist on the prompt removal of these charges today, or I will involve lawyers. Additionally, I expect compensation for the time and inconvenience spent communicating with Sprint's customer service to resolve this matter.

I attempted to purchase my dad's phone after his lease ended but faced confusion from the store staff. Sprint initially mentioned a $[redacted] promotion towards a new iPhone 12 for my dad, but when he went to the store, they denied the offer. Frustrated, I ordered the phone through Sprint, but it was placed on back order and later canceled. When I called Sprint once more, they repeated the promotion offer, and I ordered it again. Unfortunately, the store still couldn't fulfill the promotion. The consistent miscommunication and errors have left me exhausted with Sprint's service.

Sprint presented me with a promotion for a free Samsung Galaxy S32. I visited two of their locations to claim the offer as suggested by a representative, but both were out of stock. I opted to order online and encountered an unpleasant experience with a Sprint/TMobile customer service agent who was dismissive when I inquired about charges and requested a document detailing waived fees. I asked for a supervisor, and after a dropped call, I faced numerous transfers and repetitive explanations without progress. Even escalating to the next department resulted in a lengthy hold and no resolution. This ordeal has left me feeling undervalued and frustrated. I seek the assistance I need for the phone upgrade promised to me. I hope Sprint/Tmobile can honor their promotion as advertised and provide the support I require. Thank you for your attention to this matter. G. Wilson

I have encountered challenges with Sprint after being their customer for 14 years. About three months ago, I switched my three lines to AT&T. Despite this, Sprint continues to charge me and made changes to my pin during the number transfer process. I tried to return a pebble device in person at three Sprint stores, but they direct me to call customer service. I am unable to change my pin due to an outdated email on file. Moreover, I was given a new number by Sprint that leads nowhere, preventing me from resolving issues. I cannot log into my account, stop unauthorized charges, or get assistance from customer service. This is my final attempt to seek help from someone who can address these problems. My previous Sprint number was [redacted] (now with AT&T), and the current account number is [redacted]58, associated with an assigned number "[redacted]."

I am extremely disappointed with your company's service today. I interacted with 6 different representatives who provided me with conflicting and false information, including a supervisor. Despite my efforts, they were unhelpful and directed me to a store for a promotion that did not exist. This wasted my time and effort. Additionally, the website indicated the phone was in stock, so I made a purchase only to receive an email stating it is on backorder for 2 weeks after my payment was taken. I am frustrated with this situation and considering exploring other service providers due to these issues. My phone, which I've had since opening the account, urgently needs a replacement.

I am extremely displeased with the service I received today from your company. I encountered false information from six different individuals, including a supervisor, resulting in a wasted day. After being told to go to a store for a promotion, I found out it did not exist. The website indicated the phone was in stock, so I made a purchase only to later discover it's on backorder for two weeks after the payment was deducted. This experience has led me to consider switching services. The runaround and lack of assistance have been frustrating. The phone I currently have, which I received when I opened the account, is subpar. I believe I deserve a new phone, and the ongoing issues with obtaining one and the handling of my payments have been unacceptable.

I am a senior citizen and both my daughter and I have Sprint/T-Mobile. She kindly tried to assist me financially by adding me to her account in a T-Mobile office where I received a free phone but was given a new number [redacted] instead of keeping my old number of [redacted]. After spending hours on the phone with Sprint, we managed to get my old number back, only to realize later that we could have kept it from the start. Despite multiple attempts to cancel the [redacted] number, it is still active, causing unnecessary stress for us. Due to my health issues, I need this resolved urgently. We just want my old number added to my daughter's account and the unused [redacted] number canceled as initially intended. Your prompt assistance would be greatly appreciated as we try to sort out this frustrating situation.