Sprint Corporate Care Customer Service Issues

I utilized the prepaid UPS box sent by Sprint to return my iPhone XR. After taking it to the UPS store a month ago and receiving a package drop-off receipt with a tracking number, Sprint claims they never received the phone. Consequently, I have been charged $[redacted] for non-return of equipment. The UPS store manager advised me that my package was lost in transit. Despite providing Sprint with the UPS tracking receipt number, the store manager's details, address, and phone number, no supervisor has returned any of my calls. Sprint has not contacted the UPS store to confirm the package's loss. I fulfilled my obligation as a customer by appropriately packaging Sprint's product. However, I face penalties due to the delivery error made by the courier. Despite my efforts over the past month, I am still unable to escalate this issue with Sprint. Your assistance would be greatly appreciated.

I am seeking the Virtual Reward card promised to me in December [redacted] for switching to your company. Although a card was sent, it was defective. Several supervisors have assured me of a replacement, but it has never arrived. I have been attempting to address this issue since March [redacted] through phone calls and chats. The level of customer service provided by your company is extremely poor. Despite multiple assurances, I have not received the promised Virtual Card via email as promised for six months. Kindly adhere to the commitments and pledges made.

I mistakenly got charged for 2 watches instead of a phone upgrade, and now there's a fraud alert on my account because of it. I've been dealing with this issue for a week, getting passed around when seeking a resolution. This type of problem has happened during my last upgrade as well when I was charged for extra service lines due to an error. Despite being a long-time customer, I'm facing delays and poor service. I tried to cancel but faced obstacles. I've spoken with supervisors and managers, but the situation remains unresolved. This should have been a simple upgrade process, but it has become a frustrating experience.

I initiated service on December 20, [redacted]. We added my brother-in-law and ordered him a One + 7 Pro for $0 down and $6.17 a month on December 21, [redacted], temporarily using an iPhone 7 he had. On December 26, [redacted], after not receiving his phone, I called customer service and was told his iPhone 7 had been sent. Despite dealing with multiple customer service representatives and being promised an exchange at a store, the situation remained unresolved. There was confusion regarding a promotion for a free iPhone 11 Pro within our first 30 days. Despite efforts to sort out billing discrepancies and unauthorized changes to our account, frustratingly, the issue persists. Representatives repeatedly disconnect when addressing the mystery charges, complicating the resolution process. I have evidence of these interactions and transactions. Can you assist me, please? Thank you and have a pleasant day. 🤗

On 7/9/20, I bought a refurbished iPhone 8 Plus. About 38 days later, the audio stopped working. I reached out through online chat and was advised to return it to the store for repair or replacement. After some confusion between different stores and technicians, my phone was looked at but the issue persisted and even worsened with static noise. This led me through multiple channels including Sprint, T-Mobile, and Apple over nearly two months. It turns out the repair record with Sprint was not updated, causing further delays with Apple. Now, I am stuck trying to utilize my 90-day warranty through Brightstar Device Protection, only to find the provided number is out of service. It's been a frustrating and emotional journey trying to get my malfunctioning device replaced. All I want is a solution after trusting in good faith when purchasing the phone.

To Whom It May Concern: I am not a customer of Sprint, yet I continue to receive Sprint service bills and am now facing threats of my account being sent to a collection agency. This situation is incorrect, and I kindly request that my information be removed from Sprint's billing and services records. Thank you for your attention to this matter. Sincerely, [redacted]

Sprint is scheduled to deactivate my phone today due to outstanding payment, despite the promised account credit missing. After four months of struggling to correct line order issues, the finance department has been unhelpful. A chat representative responded rudely and condescendingly, pointing out that I should know the reason for the bill confusion. Despite documented promises, Sprint has not rectified the situation. I feel penalized for their error. I hope to keep my phone active to contact an executive or someone knowledgeable about billing. It is frustrating that they plan to shut off my phone at 4 am when the agreement was for the 9th. I believe I should have time to address their repeated mistakes. The representative suggested I should have called on the 8th, but I didn't anticipate the bill remaining incorrect.

As a long-time Sprint customer for over 20 years, I have faced ongoing issues with poor phone service and what I perceive as predatory business practices. Despite my attempts to buy out my outdated devices in a state without such policies, Sprint consistently indicated buyout amounts that were unattainable for me. Furthermore, my service was abruptly cut off, and under duress, I was coerced into paying to restore it. My dissatisfaction grew as I felt overcharged for subpar service and discovered frequent service outages in various locations. I have meticulously documented my interactions with Sprint via text and have concrete evidence of what I believe to be illegal practices. I am prepared to escalate this matter legally if necessary. At this point, Sprint claims to have discontinued my service but continues to charge me. I am adamant about having all charges dropped, my service terminated, and my phone number released without any fees. I am ready to take this matter to court if required. Best regards, T.S.

I recently purchased an LG V60 Thin Q 5G with a dual screen. Unfortunately, I accidentally dropped the phone and both screens got damaged. After filing a claim, I received a replacement phone today, but the dual screen was missing. When I inquired, I was informed that the dual screen is considered an accessory and not covered by the insurance, which was not disclosed to me at the time of purchase. I also found out that the deductible I paid was higher because of the dual screen, which was not clearly communicated either. I feel misled and would like Sprint to either provide me with the missing dual screen or offer me an alternative phone without additional charges. I believe I should receive what was promised to me when I purchased the phone.

In September [redacted], I contacted Sprint regarding a refund for a returned phone they claimed was cracked. I confirmed the phone was undamaged when I sent it back, although I didn't take any photos as proof, as I had never needed to do so before. After a Sprint investigation, they agreed to issue a refund of $[redacted].55 by 10/25. The supervisor assured me personally that the refund would be processed but as of 11/4, I have neither received the money nor a follow-up call. Today when I reached out to Sprint, they refused to honor the refund, contradicting their previous promise. This situation is frustrating and disappointing, especially after the time and effort I've invested.

Dear Sprint Corporation Employee Benefits Department, I kindly request your assistance in directing this email to the appropriate department. Montefiore Health System serves Sprint Corporation employees under United Healthcare as an in-network provider. Understanding the importance of employee wellness, we have been negotiating with United Healthcare regarding our contract that expires on December 31, [redacted]. We are committed to ensuring access to Montefiore doctors and hospitals remains uninterrupted. Your support in communicating the significance of this matter to United Healthcare would greatly benefit your employees. Encouraging United Healthcare to engage in meaningful discussions is essential in maintaining your employees' in-network access to Montefiore. Your voice as a local employer with United health insurance could make a significant impact. Thank you for considering the wellbeing of your employees and their access to quality healthcare. Sincerely, Francis X. Sourcing Specialist, Med Surg Office of Procurement-Strategic Sourcing: Clinical Montefiore Health System

Hello, I am reaching out for assistance with a pressing matter regarding my wife's cellphone that is vital for her job in medical billing. Given the ongoing financial challenges due to the pandemic, we've been loyal customers with your company for over a decade. Despite our current struggles, we aim to settle our dues and part ways once this is resolved. To resolve the impending issue and avoid a service interruption, I kindly request to make a payment of $[redacted] by Wednesday, the 18th, and establish a plan for the remaining balance. Maintaining her phone line is crucial for her work responsibilities. The current circumstances have also impacted my business adversely, threatening my job security. Your understanding and support during these trying times would be greatly appreciated. Rest assured, I am committed to settling the outstanding balance; I only seek a brief extension to manage the payments effectively. You can reach me at [redacted]. Thank you for your attention and assistance. You can contact me via email at [redacted]

I've faced a series of issues with Sprint beginning with a call on November 7 to return three new phones bought on October 8. During the call, I expressed my dissatisfaction with the service and requested assistance in returning the recently purchased phones. Sprint mentioned sending return boxes and advised us to file a dispute as they wanted to charge $[redacted] for each phone return within 30 days of purchase. We have been Sprint customers with eight lines for the past five years, with the other five phones fully paid for. After not receiving a response from Sprint within five days, I called again on the 12th to find out that no dispute had been filed. I had to restart the whole process. Following numerous calls and being redirected to different departments, I finally got a call back where I was put on hold for a significant amount of time only to be told there was no response yet. Our phones are malfunctioning, and we need assistance resolving these issues promptly. The whole process has been frustratingly time-consuming due to the poor customer service experience with prolonged call times and communication issues.

I recently purchased a new phone on December 1st and added a 3rd line that was part of a promotion, buy 1 get 1 free. I told the representative that I planned to bring the phone back to connect it to the 3rd line, but upon my return, I was informed the promotion wasn't showing up. A helpful young man at the Independence office did his best to assist me, but even after over 2 hours, the issue wasn't resolved. The representative who sold me the phone, supposed to set everything up, left the store while leaving the young man alone. I promised to return the next day to speak with a supervisor. Upon returning that Saturday, I waited for over 2 and a half hours and still haven't received any updates.

Good evening. I kindly request a review of my account to gain clarity on the situation. I acknowledge there are various perspectives to every story. Unfortunately, my patience has worn thin due to the repeated errors in handling this straightforward issue. It is evident that some representatives require additional training as I have experienced being disconnected multiple times. The delays in processing a basic debit card refund over two weeks baffle me. The communication tactics employed over the phone only heighten my frustration. All I seek is the refund of $[redacted].00.

I have been trying to contact the corporate office, but the representatives have been unhelpful. I have a significant bill that I am being charged for even though I cannot access the services. Despite my requests to speak to corporate, I have been met with obstacles. I am trying to understand why my bill is so high and why I was not considered for a hardship program that I was apparently enrolled in without my knowledge. When I asked for a grace period due to my financial struggles, I was met with no empathy. I am willing to pay off the bill, but the company keeps pressuring me to pay more without addressing the underlying issue. As a customer since [redacted], I am disappointed with the lack of empathy and assistance provided.

I had a Sprint account for 9 years, but when I tried to transfer one line to T-Mobile, the store representative mistakenly migrated the whole plan. After speaking with the manager, Kim, at store #[redacted], she acknowledged the error. Only I am authorized to make changes to my account, and only one line was meant to be removed. I am concerned about the $[redacted] credit I should receive for my iPhone 8 Plus since I did not initiate the migration. Additionally, I am puzzled by why Sprint locked the phone and why I have been bounced around to different departments or disconnected when calling for assistance. This experience has been frustrating.

On December 31, [redacted], I made a $[redacted] payment at the T-Mobile Corporate Store in Salinas, CA, using a kiosk, as agreed with a Sprint agent I had spoken to earlier. The agreement was to pay $[redacted], with the remaining $[redacted] due by mid-January. However, upon checking our bank account after our stimulus payment was deposited on January 1, [redacted], we realized that Sprint had deducted $[redacted] without consideration of the $[redacted] payment made earlier. This action was unauthorized and concerning as Sprint had accessed our debit card information without permission. We demand a refund of $[redacted] as agreed, with Sprint mandated to remove all our card information unless explicitly authorized by me. Please process the refund promptly to Ricardo V. and myself, Ila V. Thank you.

My name is Jason Marco, and I am reaching out about an issue with reclaiming my old phone number promised to me by your company, which still remains unresolved since November 9, [redacted]. I purchased three products from a familiar seller, but after four and a half hours, I realized I had been swindled. Despite contacting over [redacted] individuals via phone and chat, visiting the store 25 times, and facing opposition from the staff, the situation persists. I intended to buy an iPhone 8 for $[redacted] and an iPad for $99, but I have been charged more, totaling $[redacted] so far. The added frustration comes from being misled about having AppleCare. After numerous failed attempts to rectify the situation with corporate assistance, the issue remains unresolved, leading to possible credit repercussions. I am determined to retrieve the over $[redacted] owed to me and demand a resolution promptly.

I canceled my service in October due to poor coverage and switched to T-Mobile. I specifically requested no automatic charges on my cards and opted out of auto bill pay. Despite being told payment was processing within 24 hours, it was not done. After speaking with a supervisor, I was again misinformed about the payment processing delay. I am now being told it will take another 24 hours. I am frustrated by the lack of action and would appreciate speaking to someone promptly regarding this issue. If not addressed, I will escalate the matter to the business payroll department. I have also tried to contact the corporation's telephone number, but found it to be disconnected. I urge a quick resolution or I will pursue other avenues to resolve this situation.