I only use one Spotify account— the one that is connected to my student email (K...

GetHuman-katevaw's customer service issue with Spotify from March 2021

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The issue in GetHuman-katevaw's own words
I only use one Spotify account— the one that is connected to my student email (K*****@***.com). While looking at my bank statement today, I noticed * charges from Spotify...one for $* (the expected charge) and another for $**. Something weird happened with my account a few months back which involved the first one becoming nonexistent*non-accessible, the one that was being charged $**, leading me to create the one with my student email in order to receive the discount. But since this incident I’ve been charged $***month for using premium services. This is not correct. From the date of creation for my current account I should not have any $** charges from Spotify and would appreciate if that money can be refunded as the account has been unused since that date. Thank you.

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Spotify

Customer service issue
Reported by GetHuman-katevaw
Mar 16th, 2021 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 6086 others
0 customers following this

Timeline

GetHuman-katevaw started working on this issue
Mar 16th 10:55am