Hello. My name is Katherine Nelson. On ******, I received a charge on my card for...

GetHuman2211615's customer service issue with Spotify from February 2019

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The issue in GetHuman2211615's own words
Hello. My name is Katherine Nelson. On ******, I received a charge on my card for $*.** for Spirifybggst I did not initiate. I’m ** years old, have a husband rapidly declining with Lewy Body dementia and am dealing with his imminent death. I don’t even know what Spotify is and wouldn’t order a subscription. I called and talked with a gentleman who was hard to under-stand. He said he would cancel my subscription and refund me. He then began trying to talk me into other trial subscriptions. i kept telling him I didn’t want to. he kept on and wore me down. i had no idea what I was subscribing to, except that it was $*.**. Well on **** I was charged another Spotify but this time it was $**.**. Then another $**.** on ****, $*.** on *** and $**.** also on ***. i did not authorize any of these amounts and the $*.** was ageless beauty which i now discover has charged me $**.** and i have received nothing. Today I discovered a *.** charge to WC More Savings on *** which I missed and on **** $**.**. I am so angry I am about to explode. My husband is slowly dying before me and i am having to arrange for his care and final expenses and here is almost $** charged to me that I have no idea of its origin. Can you please help me with this?
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Spotify

Customer service issue
Reported by GetHuman2211615
Feb 15th, 2019 - 8 mons ago
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GetHuman2211615 started working on this issue
Feb 15th 3:10am