When I opened spotify the other day I was logged out of my account and when i tried to...

GetHuman1612397's customer service issue with Spotify from November 2018

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The issue in GetHuman1612397's own words
When I opened spotify the other day I was logged out of my account and when i tried to login (I remembered the login AND I had it saved on my computer) I was told that there were not any accounts that matched my username. Unfortunately I am unable to access the email associated with this account so i can not change the password. As if this wasn't enough of a hassle, while looking to see if they still took out my payment for premium this month i discovered that I was charged over $** for a single plan premium account (not family).**I would like Spotify to terminate my account under the *username: rimmerb and the *email: *****@***.com*zipcode: ***** dob:***********If possible i would like at least some of the $** back since not only was I not signed up for the family plan but also I have not been able to sign in during this payment period at all because of this error in your data base
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Spotify

Customer service issue
Reported by GetHuman1612397
Nov 23rd, 2018 - 10 mons ago
I have an issue with Spotify too
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Seen by 12 customers so far
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Timeline
GetHuman1612397 started working on this issue
Nov 23rd, 2018 8:08pm