I have two issues*How do I cancel a Spotify account that I am unable to login too? I ha...

GetHuman1493948's customer service issue with Spotify from November 2018

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The issue in GetHuman1493948's own words
I have two issues*How do I cancel a Spotify account that I am unable to login too? I had a Spotify premium on an old phone and when it broke I had to replace the phone but I couldn't remember my log in details to cancel it and had to make a new premium account on my new phone which brings me up to my second problem I was happily listen to premium for a couple months but one day I went on to the app and it was on the unpaid version but I'm still getting charged for * premium accounts I have no access too how do I cancel them cause its £** a month that I'm not getting anything from and it's quite frustrating that Spotify has logged me out of premium and still charging me £*.** a month for something I can't use

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Spotify

Customer service issue
Reported by GetHuman1493948
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 17299 others
0 customers following this

Timeline

GetHuman1493948 started working on this issue
Nov 4th, 2018 6:44pm