Hi I got an email on September *th that my student premium was going to expire so I tri...

GetHuman1471045's customer service issue with Spotify from November 2018

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The issue in GetHuman1471045's own words
Hi I got an email on September *th that my student premium was going to expire so I tried to go inland update it but it would not let me. The helpful service guy that I talked to said that it would not let me renew until It was actually expired and it would send me an email when that happens and I won't get charged. Well I never got an email regarding it again, and although I got the one on September *th that I tried to address but could not, it just expired two days ago, or that is when it charged me the $** dollar and something. I immediately went into fix it and this time I could actually. I was wondering how I could be refunded the ** dollar something since I was given the wrong information and I dont want to have to pay the difference because of it. Thank you for your time. Please reach back to me. email : *****@***.com. That is also the email the account is associated with.
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Customer service issue
Reported by GetHuman1471045
Nov 2nd, 2018 - a mon ago
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GetHuman1471045 started working on this issue
Nov 2nd 3:19pm