It says it's fixed but how do I know?

GetHuman-annaewil's customer service issue with Spotify from July 2018

4 views | 7570 similar | 0 following
Help with my Spotify issue
GetHuman-annaewil's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annaewil will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annaewil can let us know if they help or not.
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The issue in GetHuman-annaewil's own words
Im trying to delete my *****@***.com account because I made a new account with *****@***.com. Both accounts were accounted for through Facebook but I can no longer access the bellsouth account, yet am still being charged. ... I tried to reach out a few days ago and haven’t heard back. I don’t have access to an old Spotify account that used to be through my Facebook with the email *****@***.com. I don’t use the bellsouth email anymore and switched my email preference. It wouldn’t let me change my email preference on my old Spotify account so I made a new one before canceling. My new account is under *****@***.com, which is also what Facebook is under. I’m getting charged for the old one but don’t have access to the account anymore to delete it. Please contact ASAP.**Is there a phone number you use?
It is incredibly frustrating that y'all dont have a costumer service phone number to reach support more directly...especially when automative systems arent able to truly articulate the issue or the resolution.
I want to be told how you fixed the problem and if there is something I could have done in the future.
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Spotify

Customer service issue
Reported by GetHuman-annaewil
Jul 16th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 7570 others
0 customers following this
Items needed
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Email address on the account

Timeline

GetHuman-annaewil started working on this issue
Jul 16th, 2018 4:43pm
GetHuman-annaewil indicated the issue is not fixed yet.
Jul 16th, 2018 6:27pm
GetHuman-annaewil indicated the issue is not fixed yet.
Jul 16th, 2018 6:33pm