I have been a Premium subscriber for a few years now and have noticed a steady increase...

GetHuman-acreav's customer service issue with Spotify from July 2018

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The issue in GetHuman-acreav's own words
I have been a Premium subscriber for a few years now and have noticed a steady increase in promotional activity (ads) in the past few years. I realize that the canned response will likely be that this is just a promotional campaign for a new album release, but that is what an advertisement IS. Drake's face appears on unrelated playlists - many of which don't even feature his music - and banner ads for his new album are all over the desktop and mobile applications. I count no fewer than ** times I see banner ads or his face on promoted playlists from the landing page (overview). I pay for the premium service to avoid seeing or hearing advertisements. If this company will not provide the promised product for the agreed upon price, there are other streaming services who do.**Stop running advertisements to people who purchase your premium service that includes no ads.
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Spotify

Customer service issue
Reported by GetHuman-acreav
Jul 1st, 2018 - 10 mons ago
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GetHuman-acreav started working on this issue
Jul 1st, 2018 9:56pm