I have had Spotify for over a year, and it's $***mo. Recently I signed up for a promoti...
GetHuman641936's customer service issue with Spotify from April 2018
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Help with my Spotify issue
GetHuman641936's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman641936 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman641936 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
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The issue in GetHuman641936's own words
I have had Spotify for over a year, and it's $***mo. Recently I signed up for a promotion through spotify...Hulu for ** center for * mos. I accidentally signed up for spotify premium family at the same time, so I cancelled my premium family and reverted back to my original premium plan. However my Hulu promotion was for some reason inactivated when I did so. The customer service agents I chatted with told me to cancel all subscriptionset and re-sign up for regular premium plus hulu. I had already paid my $** for the service for this month, and when I re-signed up spotify charged me another $**. It's a pain in the assignment to get any assistance. The customer service reps don't have a phone number, and all they do is instruct you on how to resolve issues yourself by telling you to go to their website and blah blah blah. I'm so fed up with this company. Any company that charges a card should have a customer service number to resolve billing issues. I'm abut to cancel my spotify account because of this. It's just not worth the trouble.
GetHuman641936 did not yet indicate what Spotify should do to make this right.
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GetHuman641936 indicated the issue is not fixed yet.
Apr 30th, 2018 3:17pm
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