I booked a flight from Denver Colorado to FLL for my cousin William Tucker : CONFIRMAT...

GetHuman2460066's customer service issue with Spirit from March 2019

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The issue in GetHuman2460066's own words
I booked a flight from Denver Colorado to FLL for my cousin William Tucker : CONFIRMATION CODE:*SH*ETN*WHO:*William Louis Tucker*WHAT:*Flight *****WHEN:*Monday, March **, *****Depart: *:** AM * Arrive: *:** AM*WHERE:*Fort Lauderdale, FL (FLL) to *Denver, CO (DEN) *Terminal: ***When he arrived at the airport, he wasn't able to find any Sprirt employees. He waited in a **min line, thinking he was checking in. However when he got to the front of the line, he was told he had to wait in another line. This other line took him another ** mins and the employees were extremely rude! Absolutely no help and he ended up missing his flight due to lack of communication. **He then had to wait in another line to be told my Spirit that is was $*** to book another flight home. This is outrageous considering he only missed the flight due to lack of signage and uninformed employees. **Please refund the $*** fee for his return flight home :**Confirmation number : SH*ETN**Phone number: *** *** ****
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Spirit

Customer service issue
Reported by GetHuman2460066
Mar 12th, 2019 - 5 mons ago
I have an issue with Spirit too
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Seen by 4 customers so far
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Timeline
GetHuman2460066 started working on this issue
Mar 12th 11:35am