Guest Relations Dept.**I need some help please getting my daughter’s info updated on li...

GetHuman1823727's customer service issue with Spirit from December 2018

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The issue in GetHuman1823727's own words
Guest Relations Dept.**I need some help please getting my daughter’s info updated on line! I paid for my daughter to have $* Fare and forgot that she went back to her maiden name, and her Spirit Advantage Acct. ********* was attached to her married name, Caselman. She flies often with Spirit and it does not appear that she is getting the discounts she should be getting. I have her scheduled to fly home from Asheville to Dallas on Thursday and then she is flying from Dallas to Philadelphia in January. I need all of this to be synced up to her maiden name please: Lacy Jo Rambo from Lacy Jo Caselman. I have tried to call and talk to a representative and can’t get a person, just add’l messages. Can someone please tell me if this can be fixed, so I can pay for her baggage? What do you need to prove that the only thing that has changed is she has gone back to her maiden name? Even though it shows her name to be Rambo, when I try to link any of her travels, it gives me an alert that “Your Name could not be found as a customer on this booking”.**Thanks so Very Much and Have a Merry Christmas!

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Spirit

Customer service issue
Reported by GetHuman1823727
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3066 others
0 customers following this

Timeline

GetHuman1823727 started working on this issue
Dec 24th, 2018 5:33pm

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