Need a paper bill! No e-mail bill! I'm having major trouble with my phone. I requested...

GetHuman6039153's Complaint issue with Spectrum from May 2021

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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman6039153's own words
Need a paper bill! No e-mail bill! I'm having major trouble with my phone. I requested paper billing for this reason! Have been trying to connect with a live human being to get this settled. No such luck. I'm not getting a account * because of the trouble within my phone. How do I solve this issue when all my attempts to speak with someone about this sends me right back to billing and I WILL NOT BE CHARGED $*.** because I'm not calling to pay bill since I'm waiting on a paper bill like I originally requested. Please help. Doris

GetHuman6039153 did not yet indicate what Spectrum should do to make this right.

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Spectrum

Complaint issue
Reported by GetHuman6039153
May 6th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 2163 others
0 customers following this

Timeline

GetHuman6039153 started working on this issue
May 6th 3:18pm