Spectrum Customer FAQ

To get a new remote control, you can visit a Spectrum store or order one through your account online. If you prefer, you may also be able to request a replacement remote by contacting Spectrum's customer support. There is a link to the most up-to-date contact information right here on this page that you're viewing.

Turner Classic Movie (TCM) is part of Spectrum's Select Package and its digital TV tier. If you're no longer receiving TCM, it's possible that changes have been made to your subscription package or that there may be some technical issues. Make sure your subscription includes the Select Package or higher. If all is in order with your subscription, try resetting your cable box. If the issue persists, it might be necessary for Spectrum's technical team to resolve the issue.

You can return your Spectrum equipment either in-person or by mail. For in-person returns, you may visit any Spectrum store. It's recommended to get a receipt for proof of your return. If mailing your equipment, Spectrum can send you a prepaid return label. Simply pack the equipment securely in a box, apply the label, and drop it off at your nearest UPS store. You can request a return receipt as proof of your return in case of any disputes. Don't forget to include any remotes or cables that came with your equipment.

It sounds like you're experiencing some unique connectivity issues. If you haven't already, try rebooting your modem and router by unplugging them, waiting for 30 seconds, and then plugging them back in. If your internet service still doesn't come back up, check on possible service disruptions in your area by logging into your Spectrum account on a mobile device. If after the reboot there's still no service and no reported outages, it might be an issue specific to your home. In which case, you will need to schedule a technician to assess and fix the problem.

Spectrum is committed to providing high-quality services at competitive rates. While we don't typically match the prices of other providers, we believe our service's reliability, speed, and additional features provide exceptional value. However, it's always worthwhile to reach out to customer service as they can review your account and see if there are any promotional deals or discounts available that you may be eligible for. They're always here to help ensure you're satisfied with your services and pricing. Please bear in mind that pricing may vary depending on your location and the specific services you select.