Spectrum Customer Service Issues

I have been experiencing ongoing issues with my service, and it has been frustrating. I was told by Oswald at the retention center that a technician would come today between 6 and 7, but now it has been rescheduled for tomorrow. This delay is unacceptable given the two weeks of intermittent service. As a result, I have prorated my bill to $86.50 for the lack of service. I am extremely displeased and considering escalating this matter to the local station or filing a complaint with the FCC. Please address this promptly.

I'm feeling frustrated right now. There are so many remotes, especially in the bedroom, and the TV wouldn't turn on. Some programs I wanted to watch weren't available in my plan, and I'm not even sure what my plan includes. I'm considering canceling because of these issues. Additionally, being forced to change my email to iCloud has been challenging. It's all a bit overwhelming for me.

I recently signed up with Spectrum, and I've been having a frustrating experience. Trying to reach customer service has been impossible as the phone number provided doesn't even ring, and I can't access certain features. I never had the chance to discuss my plan when I first signed up, leading to a lack of communication. I understand the frustration many people have with this service, and I am considering canceling. I urgently need to speak to a representative to resolve these issues.

I recently had a new installation done on 10/13/23, and I am very disappointed with the results. The technician ran the cable along my exterior walls using bright orange cable, and also made mistakes with the connection and mounting plate inside my wall. I would like someone to reach out to me to address and resolve this issue. Unfortunately, I am unable to share photos on this site, but I do have them available. I am looking forward to hearing from someone soon to rectify the situation. Thank you, Billy.

Since switching to your phone service and getting two new phones, my wife's iPhone has been having persistent issues. Despite reaching out to customer service, store employees, and Apple, the problem remains unresolved as each party blames the other. We were even advised to purchase a new phone, but we've only had these for about three months, and the problems started from the beginning. Please assist us with this matter. My name is Roy H. Our service is through the Harlingen, TX store, although I live in La Feria, TX. Thank you.

I keep receiving numerous calls from "Lisa" at Spectrum on my home phone, at all times, even on weekends. These calls are unsolicited, causing disturbance and disrupting my routine and health. As a 74-year-old who needs rest, I have no interest in these calls. Kindly remove my number from your call list and confirm the removal. Regards, K. Buck

I am having trouble logging into the internet on my iPhone as I don't remember the password for my Spectrum internet service after getting a new router installed. Even though I could connect my iPhone to the WiFi, my husband is unable to do so on his device. Can you guide me on how to retrieve or reset the password so that both our iPhones can access the internet network seamlessly? Thank you for your assistance.

Hello, I recently had to reduce my internet service due to a computer problem. During an online chat, I was informed that I would not be receiving credit for the change. It seems unusual to me that a company does not prorate bills when there is a service adjustment. Typically, if I were to upgrade, extra charges would apply. Therefore, I am requesting a one-time prorated credit to be issued back to my account and transferred to my bank. Thank you.

I have been a loyal customer of Time Warner since [redacted] and then Spectrum took over. Over the years, I have bundled services in hopes of getting the best deal, but recently my bill keeps increasing. As a senior living on a fixed income, the rising costs are becoming unmanageable. My wife and I are also using Spectrum Mobile services. I am seeking assistance in lowering my bill as it's becoming a financial burden, otherwise, I may have to consider switching providers. Due to my limited technical skills, I would truly appreciate any help you can provide. Thank you, Mike.

Yesterday, a line crew installed a new line and buried it. After they left, 3 cable boxes in the house were working, but the 2 in the shed or man cave are still not functioning despite rebooting them. Can you please schedule a technician to come out tomorrow? There was a previous issue where after speaking with a representative about one TV, all the boxes stopped working. We have a total of 5 cable boxes and 2 WiFi boxes. This makes it the fourth visit from a technician and the second line burial crew. - Ann P., [redacted] Olanta Hwy, Effingham, SC.

Hello, I am interested in watching one or two football games that are not televised each week. I do not require multiple sports channels, just access to these specific games. Football is the only sport we watch, so we do not need the expanded sports package once the season is finished. What steps should I take to watch these untelevised games? Thank you, JS

I recently spoke with Spectrum about two suspended lines that have been inactive for a year due to theft. I requested a credit for these lines before my billing cycle, but was informed it had to be done two days prior. I am willing to pay for active lines but do not want to pay for those that are not in use. I may switch to another provider if this issue is not resolved. I am unsure of the exact timeframe for requesting credits, as one representative mentioned 30 days and another 90. Additionally, my cable bill increased without notice, compounding my frustration. Your prompt attention to this matter is appreciated, as I hope to receive a credit before considering leaving. Thank you for your assistance. Sincerely, Carlatta Helzer [redacted] Park Street Ellsworth, MI [redacted]

The program abruptly stops with no audio or visual. Three dots with a message saying, "unable to complete request" appear in the center of the screen, followed by error code XSLP1999. To resume watching, I need to click three times and restart the TV. This issue is more frequent on Spectrum than XUMO since the technician set up Zummo. Before a recent cable line replacement, this problem did not occur. Seeking a solution for better reception, I attempted to get help via chat without success. (Address: 17 Sand Court, Surf City, NC)

My husband and I have been loyal Spectrum customers in Trussville, AL, for a long time. Recently, we had a frustrating experience with customer service. About a year ago, we bought the new Galaxy Flip 4. My phone's screen started separating, so I returned it within the warranty period, and it was replaced. Then, my husband's phone broke, causing significant issues. Spectrum suggested a $[redacted] discount on an iPhone if we opened another line and paid off a phone. However, we later discovered that the employees at the store were dishonest, and all had to be replaced. This caused confusion as we were promised a $[redacted] bundle for internet and phone, but our bill exceeds $[redacted]. We feel misled and disappointed by these unethical business practices. As disabled customers, we expect the difference in charges to be credited back to our account. We are eager for Spectrum to honor the original bundled deal. Please address this matter promptly through email.