You can't do a simple task like transfer two mobile phones from one account to another...

GetHuman5870444's customer service issue with Spectrum from March 2021

Help with my Spectrum issue
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman5870444's own words
I was trying to move two mobile numbers from a business account to my residential account and retain the same phone numbers. * weeks, numerous hours on the phone with specialists and supervisors and * *** hours in the local Spectrum store and you still couldn't get it done. ... You can't do a simple task like transfer two mobile phones from one account to another and keep the same phone numbers.
These are phones my wife and I use for business but we want them linked to our home so we get the bundled discount of $**.** each per month, plus I wanted to add an additional phone but since you can't get this done I am probably going to go back to T-Mobile.
Transfer the * cells phones from the business account to my residential account. Close the business account and make it so I can add an additional phone to the service and do this in a timely manner.
I expected your people know what the **** they are doing and you don't.
Tried everything else with Spectrum, you people are incompetent.
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Spectrum

Spectrum Mobile
Customer service issue
Reported by GetHuman5870444
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2571 others
0 customers following this

Timeline

GetHuman5870444 started working on this issue
Mar 21st, 2021 12:58pm