My son used the remote for on demand programming. We can’t use the remote now to see re...

GetHuman4728124's Service or technical issues with Spectrum from April 2020

Help with my Spectrum issue
Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman4728124's own words
My son used the remote for on demand programming. We can’t use the remote now to see regular channels. It seems that every time we use the channel selector, it goes to on demand and won’t increment the channel. We rebooted the box and it is still locked on demand

GetHuman4728124 did not yet indicate what Spectrum should do to make this right.

How GetHuman4728124 fixed the problem
The left hand blue button next to the menu button on the remote double click. A menu appears with a dot that tells what sub menu you are in. Select all channels. Exit by pressing the round select button.
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Spectrum

Service or technical issues
Reported by GetHuman4728124
Apr 28th, 2020 - 6 months ago
Fixed
GetHuman4728124 shared how to fix
Seen by 3 customers so far
Similar issue to 2321 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman4728124 started working on this issue
Apr 28th 2:17am
GetHuman4728124 confirmed the issue is fixed. Hooray!
Apr 28th 12:04pm