I returned * pieces (set top box and modem) using UPS.*Spectrum claims they only got on...

GetHuman3954643's customer service issue with Spectrum from November 2019

Help with my Spectrum issue
The issue in GetHuman3954643's own words
I returned * pieces (set top box and modem) using UPS.*Spectrum claims they only got one of the pieces. *The UPS tracking number is not active once the package is delivered, so I discarded the receipt. *Spectrum claims they can only use the UPS tracking number to help resolve the issue. *Is there a UPS tracking number associated with the piece that was returned? And can that be used to find missing piece? *I feel that spectrum is making a false claim that the unit is missing from the shipment. I want them to drop the charges for the missing equipment that they lost and credit my account for all charges, fees, and interest.

GetHuman3954643 did not yet indicate what Spectrum should do to make this right.

How GetHuman3954643 fixed the problem

We are waiting for GetHuman3954643 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Spectrum customer problems.
What Do I Do If I'm Having Problems with My Spectrum Service?How Do I Cancel My Spectrum Service?How Do I Give Feedback About My Experience to Spectrum?
Do you have a customer issue as well?
We can help you get Spectrum's attention and get better help faster. Tap below to get started.
Having Spectrum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spectrum

Customer service issue
Reported by GetHuman3954643
Nov 18th, 2019 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 3558 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman3954643 started working on this issue
Nov 18th, 2019 6:50am
GetHuman3954643 indicated the issue is not fixed yet.
Nov 18th, 2019 6:51am
GetHuman3954643 indicated the issue is not fixed yet.
Nov 18th, 2019 6:51am
GetHuman3954643 confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 2:57am