I have not kept my records from when we first got Spectrum, but it was about May...

GetHuman3770959's Lower My Bill issue with Spectrum from October 2019

Help with my Spectrum issue
First: share to improve GetHuman3770959's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3770959 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
Ask for the loyalty department to discuss the best possible promotions available to you.
The issue in GetHuman3770959's own words
we are ** and ** on Social Security only and have trouble paying this bill.* Is there any discount available for seniors? ... I have not kept my records from when we first got Spectrum, but it was about May, ****. We got an introductory discount, but I don't remember just what our bill was in the beginning. It may have been less than $***. In **** you notified us that the promotional rate had expired and the bill went up by about $** per month. I have a bill here from Dec. **** where our bill was $***.**, it says we had a promotional discount of -$**. In April, ****, you said a promotional had expired, and our rate went up by almost $** again. It is now $***.**. Is this a mistake? Our account * is ********* under the name of Edward Walker.

GetHuman3770959 did not yet indicate what Spectrum should do to make this right.

How GetHuman3770959 fixed the problem

We are waiting for GetHuman3770959 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spectrum's attention and get better help faster. Tap below to get started.
Having Spectrum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spectrum

Lower My Bill issue
Reported by GetHuman3770959
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4026 others
0 customers following this

Timeline

GetHuman3770959 started working on this issue
Oct 15th, 2019 7:16pm
GetHuman3770959 indicated the issue is not fixed yet.
Oct 16th, 2019 6:45pm
GetHuman3770959 indicated the issue is not fixed yet.
Oct 17th, 2019 12:15am
GetHuman3770959 indicated the issue is not fixed yet.
Oct 19th, 2019 1:47pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers