I received a letter to days ago email from spectrum that said that they had a big downl...

GetHuman3238456's Complaint issue with Spectrum from July 2019

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Before contacting them, items GetHuman3238456 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
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The issue in GetHuman3238456's own words
I received a letter to days ago email from spectrum that said that they had a big download want to do and wanted all of my information confirmed I gave them everything and now I realize right afterwards that it was a scam. They are using your name your trusted Name and I want to head and filled out everything name date of birth social security number mothers Maiden name, where I was born email address everything anybody could go and impersonate me with all this information. Now I’ve had to call all kinds of people and companies to try and block another person claiming to be me. Is there anything you can help me with can you supply me with help on this from spectrum since they must’ve known I was a spectrum customer and how are they know that? Now there are so many things that I have to do even Social Security they could go into that they could go into life insurance they could go into bank accounts they going to charge cards you name it they can do it now I need help is there anything you can do for me. There was no email left after I sent back a note to them and said this is a scam they took everything away all of my mail all that was left was just the email that said spectrum and then an ID number which probably is just made up so I still have that and then he was asked to send that to you and I use the email that you gave me and it came back to me thatn now there are so many things that I have to do even Social Security they could go into that they could go into life insurance they could go into bank accounts that they’re going to charge cards you name it they can do it now I need help is there anything you can do for me. There was no email left after I sent back a note to them and said this is a scam they took everything away out of my mail all that was left was just the email that said Spectrum and then an ID number which probably is just made up so I still have that tonight was asked to send that to you and I use the email that you gave me and it came back to me on That it was undeliverable. Please call me *-***-***-**** or landline **********. Do you have any information that you can email me so that I don’t miss something that should be notified this person can completely impersonate me because she has everything on me I’ve tried to put blocks up on some these companies and then so security said well if you miss a payment from us just call us I will that’s a little after the fact that’s a little too late I told her because this person could have a fake ID or driver’s license and come into a Social Security office and say transfer my payments over to this new account and here’s my new address and my account number so it’s going to be real simple to do and I can’t stop it because they think that they can catch do you have any information that you can email me so that I don’t miss something that should be notified this person can completely impersonate me because she has everything on me I’ve tried to put blocks up on some these companies and then so security said well if you miss a payment from us just call us I will that’s a little after the fact that’s a little too late I told her because this person could have a fake ID or a drivers license and come into a Social Security office and say transfer my payments over to this new account and here’s my new address and my account number so it’s going to be real simple to do and they can’t stop it because they think that they can catch fake drivers licenses they’re making them up for everybody even illegal immigrants have them. So please let me hear from you I’m you might have a scam or a department that handles these this is an email received from find me from spectrum which I know it wasn’t you but that’s the reason I filled out all the information and sent it back. I am in panic mode now that somethings going to happen to our assets. And we live on these were both on Social Security, please see if You can send me something to help me notify businesses that I’m not remembering and also tell me why your name was on there and how did they get it how they get mine information as a spectrum customer and it was complete scam. Please call me again ******************* Dave again it was you can send me something to help me notify businesses that I’m not remembering and also tell me why your name was on there and how did they get it how they get mine information as a spectrum customer and it was complete scam. Please call me again ***-***-**** or ***-******* Thank you I am in panic mode Jean Smith, **** Redfield Dr., Farmington NY *****. I guess some of these people that I’m calling to try and get them blocked or saying well we’re just report it when I happens so I don’t like that I want to catch up before hand I’m going nuts here please help me

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Spectrum

Complaint issue
Reported by GetHuman3238456
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2993 others
0 customers following this

Timeline

GetHuman3238456 started working on this issue
Jul 12th, 2019 8:26pm
GetHuman3238456 indicated the issue is not fixed yet.
Jul 13th, 2019 1:09am
GetHuman3238456 indicated the issue is not fixed yet.
Jul 14th, 2019 1:46am