I have spent several HOURS on the phone trying to get the new modem to work. I have bee...

GetHuman1345124's customer service issue with Spectrum from October 2018

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The issue in GetHuman1345124's own words
I have spent several HOURS on the phone trying to get the new modem to work. I have been given several different passwords, modem stuff. It works as long as I on the phone. I have reset the modem several times. It doesn’t seem to recognize my email, mother name, youngest sisters name, nor any of the email*passwords I have been given. I would greatly appreciate someone contacting me that canfix this debacle. Thank You!
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Spectrum

Customer service issue
Reported by GetHuman1345124
Oct 14th, 2018 - 2 mons ago
I have an issue with Spectrum too
Not resolved
Seen by 2 customers so far
Similar issue to 511 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman1345124 started working on this issue
Oct 14th 11:30pm