I received a new modum by mail and was instructed to return the old modum. I packed it...

GetHuman-sstenzel's customer service issue with Spectrum from September 2018

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The issue in GetHuman-sstenzel's own words
I received a new modum by mail and was instructed to return the old modum. I packed it up and took it to the local UPS store - on the web it said that was a Fedex Drop. They refused to take it. I then went to the Spectrum office and was told I had to wait in line - after about * or * others - JUST TO DROP OFF AN ALREADY ADDRESSED BOX!!! Can anyone give me any kind of valid explanation why that would be necessary. I thought Spectrum's customer service was getting better, but it clearly IS NOT!
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Spectrum

Customer service issue
Reported by GetHuman-sstenzel
Sep 24th, 2018 - 2 mons ago
I have an issue with Spectrum too
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Seen by 6 customers so far
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GetHuman-sstenzel started working on this issue
Sep 24th 8:26pm
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Sep 24th 8:26pm