my bedroom tv (non digital) is not responding to the remote. I turned it on last night...

GetHuman-tunapian's customer service issue with Spectrum from August 2018

Help with my Spectrum issue
The issue in GetHuman-tunapian's own words
my bedroom tv (non digital) is not responding to the remote. I turned it on last night and entered the station I wanted. All was fine until I tried to change channels. The tv did not respond. I then tried to turn the set off and it would not turn off. I changed the remote batteries and no difference. I had to unplug the power to turn the set off. The led on the cable box is lit but nothing happens when the remote is pressed.
GetHuman-tunapian did not yet indicate what Spectrum should do to make this right.
I have an issue with Spectrum too
How GetHuman-tunapian fixed the problem
We are waiting for GetHuman-tunapian to fix the problem and share the solution with the rest of us customers.
Please help with my Spectrum issue
Do you have a customer issue as well?
We can help you get Spectrum's attention and get better help faster. Tap below to get started.
Having Spectrum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spectrum email you?
This email address isn't valid

Spectrum

Customer service issue
Reported by GetHuman-tunapian
Aug 11th, 2018 - 7 mons ago
I have an issue with Spectrum too
Fixed
Seen by 5 customers so far
Similar issue to 266 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-tunapian started working on this issue
Aug 11th, 2018 5:23pm
GetHuman-tunapian shared this issue with others over email
Aug 11th, 2018 5:25pm
GetHuman-tunapian indicated the issue is not fixed yet.
Aug 11th, 2018 10:37pm
GetHuman-tunapian indicated the issue is not fixed yet.
Aug 14th, 2018 11:25pm