Hello Sir*Madam**This email regards to the complaint I have registered on March **th...

GetHuman3152542's Warranty Claim/Repairs issue with Sony from June 2019

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The issue in GetHuman3152542's own words
Hello Sir*Madam**This email regards to the complaint I have registered on March **th **** Job no-J******** about the hardware issue of home-theater not getting connected to Sony TV. A service person came to our home and said that he should take the system along with him and he took it on *********. On May ** he came back with a totally complete item saying that he met with an accident and the system got physically damaged and he need replace the front part completely with some steel mess (which is totally awkward)and need to replace few of the internal parts and recolor the item. It looks totally different from them item we have bought. Now those service guys are asking us to accept the product and are not willing to replace it. How can we accept such item and now its been * months of wastage of our warranty period and still there no resolution for this. We are planning to file a consumer complaint in court on those guys and then a customer service executive suggested to email a complaint to this email. **I leave this to your capable hands. Please look into this, RS ******- is not a small part for us. We are still paying EMI for this product while we are not using and facing these difficulties. Attached is the bill of the product and also the job sheet of our complaint please look into this.** I trust sony a lot and thats the reason for me buying sony bravia *d Tv, Playstation *, home theater, wi-sp***n earphones and other earphones. We have been using sony products since a very long time. I hope you get me best resolution for this by replacing the product with new one and extending warranty for * months.**Thank you in adance.

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Sony

Warranty Claim/Repairs issue
Reported by GetHuman3152542
Jun 26th, 2019 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 3778 others
0 customers following this

Timeline

GetHuman3152542 started working on this issue
Jun 26th, 2019 7:33pm
GetHuman3152542 indicated the issue is not fixed yet.
Jun 27th, 2019 1:03pm

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