Friends at Sony:*Purchased Sony wireless headphones with charging tower several months...

GetHuman-rhardina's customer service issue with Sony from June 2019

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The issue in GetHuman-rhardina's own words
Friends at Sony:*Purchased Sony wireless headphones with charging tower several months ago to use with my TV--my dog just doesn't like the TV sound so always wants to go outside when I am watching! *Headphones solved the problem--for only about * months. Then, after headphones indicated battery was charged, I would put on the headphones and sound would last only about **-** seconds. Would re-charge again, until light indicated charged, then same thing happened. Volume and sound are great--but only for a few seconds!*I have been so happy with Sony products in the past that I did not bother registering the product for warranty work. My mistake.*I then spent considerable time trying to locate the NI-MH rechargeable battery, thinking that was the problem. Searched everywhere in Phoenix area including Batteries & More (they sell ***'s of varieties of batteries!) and in researching they could not locate the battery anywhere.*At first they sent me home with a battery that looked just like the Sony NI-MH but it would not fit in to the headset. I drove back and returned it.*I located a used NI-MH battery online and they wanted almost $** for it! So I am finding that this is certainly not going to be a cheap fix if the battery has already gone bad.*Any suggestions? My poor dog can't go out when I'm watching TV now, as I live in Arizona and it's in the ***'s during the day and in the **'s even in evening hours!*Do these batteries have a history of going bad quickly? Or can the charging station be the problem? Anywhere near Phoenix that I could have it checked? *Any help certainly appreciated! Again, not your fault that I was dumb enough to not send in the warranty information!*Thank you,*Best Regards*Rick Hardina & Triton*Gold Canyon, Arizona

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Sony

Customer service issue
Reported by GetHuman-rhardina
Jun 16th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 3648 others
0 customers following this

Timeline

GetHuman-rhardina started working on this issue
Jun 16th, 2019 9:23pm

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