Hello,*Customer support*I have a * yr sony xperia L* g*****It got lock after the Sim ca...

GetHuman1973360's customer service issue with Sony from January 2019

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The issue in GetHuman1973360's own words
Hello,*Customer support*I have a * yr sony xperia L* g*****It got lock after the Sim card was removed without turn off the phone,**Either that or because I changed service provider,*I have the pin number to unlock home screen,*But is not responding,*Is the correct pin,**It is like a sony security pin not sure,*It happens to me ones in mexico,*The store who selet to me fixed,*I not in mexico now**The creeket agent try to type the word sony but does no work,*It pop a message that after ** tryes iit will go to factory reset, and i will lose information and photos,* I bougt warranty,under my phone and name*I bought it in mexico,*Can you fixed or replaced,*Shoild i ship it to you,*I needed my contacts and my photos and videos ,and i like my phone,**My warranty celll phone*Is ********** usa,*And *************,*Please contac Laura Reyes at ************Thanks in advance,*Laura
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Sony

Customer service issue
Reported by GetHuman1973360
Jan 16th, 2019 - 9 mons ago
I have an issue with Sony too
Not resolved
Seen by 4 customers so far
Similar issue to 1751 others
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Timeline
GetHuman1973360 started working on this issue
Jan 16th 1:03am