Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joylafur may need:
Name, Billing address, Order number, Email address, Phone number, and Where was the item purchased
The issue in GetHuman-joylafur's own words
My grandson is * and there is someone who is asking him personal info and knows things about his mother and also my name when I told him I was reporting them they used very nasty vocabulary towards my grandson about his mother and grandmother the user name is YoungestFlexxGod...and my grandson is Infinategalaxy* please email me I'm concerned as I said my grandson is only * and this was while playing fortnite
GetHuman-joylafur did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
How GetHuman-joylafur fixed the problem
We are waiting for GetHuman-joylafur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.