Firmware and update and reset by Sony required

GetHuman1190359's customer service issue with Sony from September 2018

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The issue in GetHuman1190359's own words
The problem: Firmware and update and reset by Sony required
GetHuman1190359 did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
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Sony

Customer service issue
Reported by GetHuman1190359
Sep 24th, 2018 - 2 mons ago
I have an issue with Sony too
Not resolved
Seen by 2 customers so far
Similar issue to 514 others
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Timeline
GetHuman1190359 started working on this issue
Sep 24th 12:39pm