I bought a new Sony Tv * days ago.*It won’t turn off from the remote*Nor will the mute...
GetHuman-kandkay's customer service issue with Sony from June 2018
Help with my Sony issue
The issue in GetHuman-kandkay's own words
I bought a new Sony Tv * days ago.*It won’t turn off from the remote*Nor will the mute button work. I was on the phone for a very long time with a gal from India who said she couldn’t find my tv id * which is on the tv and the box*KD-**x***E my case * is ********. She said the Sony remote doesn’t work. I have to turn the tv off on the tv. I’m ** years old so this is very difficult.*This morning a big pop up takes up one fourth of the tv asking if I want an update. Sine the remote is not working what am I to do.*Please help me. If I can’t work this I may have to send it back and get another brand.*Could I please get someone out to my home to help me?*Kathleen
GetHuman-kandkay did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
How GetHuman-kandkay fixed the problem
We are waiting for GetHuman-kandkay to fix the problem and share the solution with the rest of us customers.
Please help with my Sony issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.