I bought a new Sony Tv * days ago.*It won’t turn off from the remote*Nor will the mute...

GetHuman-kandkay's customer service issue with Sony from June 2018

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The issue in GetHuman-kandkay's own words
I bought a new Sony Tv * days ago.*It won’t turn off from the remote*Nor will the mute button work. I was on the phone for a very long time with a gal from India who said she couldn’t find my tv id * which is on the tv and the box*KD-**x***E my case * is ********. She said the Sony remote doesn’t work. I have to turn the tv off on the tv. I’m ** years old so this is very difficult.*This morning a big pop up takes up one fourth of the tv asking if I want an update. Sine the remote is not working what am I to do.*Please help me. If I can’t work this I may have to send it back and get another brand.*Could I please get someone out to my home to help me?*Kathleen
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Sony

Customer service issue
Reported by GetHuman-kandkay
Jun 28th, 2018 - 10 mons ago
I have an issue with Sony too
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Seen by 3 customers so far
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GetHuman-kandkay started working on this issue
Jun 28th, 2018 2:05pm
GetHuman-kandkay indicated the issue is not fixed yet.
Jun 28th, 2018 3:05pm
GetHuman-kandkay indicated the issue is not fixed yet.
Jun 28th, 2018 3:11pm