Where are our checks??? Gave rep new acct * on ****, he said the checks would be * days late. Still not in my account.
GetHuman1335659's customer service issue with Social Security from October 2018
Help with my Social Security issue
First: share to improve GetHuman1335659's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1335659's next move: talk to Social Security when they open (we'll send a reminder).
Social Security's call center is closed now. We will text or email GetHuman1335659 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1335659 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1335659 may need:
Social Security Number, Billing address, and Your birthday
The issue in GetHuman1335659's own words
Trying to receive our benefits checks ... I recently switched banks. I called on ******* to give my new checking account number. The gentleman I spoke with told me that my and my son's checks would be * days late. I have tried getting a hold of Social Security this whole week, I have had to hang up a couple of times due to being on hold for over * and *** hrs, even though the wait time was said to be *.** hrs. When I did talk to someone yesterday, she demanded my son's ssn, though I did not have it available. In the past, agents have pulled up this information without a fuss. So, after waiting on hold for *.* hrs, I had to hang up once again. *We need our checks. We have no money to live on. And it's nearly impossible to get ahold of you. *I'm on hold yet again, just to receive our monthly benefits that I was told would be in my account on the *******.*Can't you hire more phone representatives to handle the incoming call volume? **Thank you for your time.*Sincerely, *Sandie McKenzie
We need our checks to have money to live on
Make it right by depositing our checks immediately!
I have been a customer for over * yrs. My son has been a customer for many more yrs than that.
Have tried numerous times to call
I have an issue with Social Security too
How GetHuman1335659 fixed the problem
We are waiting for GetHuman1335659 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.