Where are our checks??? Gave rep new acct * on ****, he said the checks would be * days late. Still not in my account.

GetHuman1335659's customer service issue with Social Security from October 2018

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The issue in GetHuman1335659's own words
Trying to receive our benefits checks ... I recently switched banks. I called on ******* to give my new checking account number. The gentleman I spoke with told me that my and my son's checks would be * days late. I have tried getting a hold of Social Security this whole week, I have had to hang up a couple of times due to being on hold for over * and *** hrs, even though the wait time was said to be *.** hrs. When I did talk to someone yesterday, she demanded my son's ssn, though I did not have it available. In the past, agents have pulled up this information without a fuss. So, after waiting on hold for *.* hrs, I had to hang up once again. *We need our checks. We have no money to live on. And it's nearly impossible to get ahold of you. *I'm on hold yet again, just to receive our monthly benefits that I was told would be in my account on the *******.*Can't you hire more phone representatives to handle the incoming call volume? **Thank you for your time.*Sincerely, *Sandie McKenzie
We need our checks to have money to live on
Make it right by depositing our checks immediately!
I have been a customer for over * yrs. My son has been a customer for many more yrs than that.
Have tried numerous times to call
I have an issue with Social Security too
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Social Security

Customer service issue
Reported by GetHuman1335659
Oct 12th, 2018 - 2 mons ago
I have an issue with Social Security too
Not resolved
Seen by 4 customers so far
Similar issue to 5244 others
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Timeline
GetHuman1335659 started working on this issue
Oct 12th 10:59pm