Hello,*since **********, my snapchat application doesn't work on my new phone.*I can ac...

GetHuman-apelliz's customer service issue with Snapchat from February 2021

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-apelliz's own words
Hello,*since **********, my snapchat application doesn't work on my new phone.*I can access my Snapchat account on my old phone (it has the same network and iCloud account) so my snapchat account is not blocked.*The problem would come from my new phone.*- I don't use a VPN, *- it is not jetbrain,*- I use the latest version of IOS (IOS **.*)*I have already tried it:*- switch the phone off and on again*- remove and install the snapchat application*- restore my phone (factory default)*But the problem is still the*I think my IMEI address is blocked on your platform because it's the only difference between my * phones.**Information:*brand: Apple, *model: Iphone ** pro, *Model Number: MGMN*F*A, *Serial number: F**DPG*N*D**, *IMEI principal : ** ****** ****** **IMEI SIM:** ****** ****** ***Sincerely Anthony Pellizzeri

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Snapchat

Customer service issue
Reported by GetHuman-apelliz
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 19951 others
0 customers following this

Timeline

GetHuman-apelliz started working on this issue
Feb 2nd 2:14pm

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