Cannot access account even with Authentication App

GetHuman5702110's customer service issue with Snapchat from January 2021

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The issue in GetHuman5702110's own words
I'm trying to get into my Snapchat account. ... I got a new phone and traded in the old phone and when I log into Snapchat on my new phone it says to enter the recovery code from my authentication app and when I enter the code in it says it's an invalid code. The code also changes every ** seconds but when I try to enter the code it says it's invalid or they failed to enter the request.
In school, I have to communicate with other students that won't use any other form of communication.
I want to be able to access my account and I know all the information about my account I just don't have access to it.
I've tried to reset the password and It works but It still will not let me log in even though I enter the Authentication app's code correctly.
How GetHuman5702110 fixed the problem

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman5702110
Jan 29th, 2021 - 8 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 19878 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman5702110 started working on this issue
Jan 29th 5:11am
GetHuman5702110 indicated the issue is not fixed yet.
Jan 29th 9:07pm