Cannot access account even with Authentication App

GetHuman5702110's customer service issue with Snapchat from January 2021

Help with my Snapchat issue
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The issue in GetHuman5702110's own words
I'm trying to get into my Snapchat account. ... I got a new phone and traded in the old phone and when I log into Snapchat on my new phone it says to enter the recovery code from my authentication app and when I enter the code in it says it's an invalid code. The code also changes every ** seconds but when I try to enter the code it says it's invalid or they failed to enter the request.
In school, I have to communicate with other students that won't use any other form of communication.
I want to be able to access my account and I know all the information about my account I just don't have access to it.
I've tried to reset the password and It works but It still will not let me log in even though I enter the Authentication app's code correctly.
How GetHuman5702110 fixed the problem

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Customer service issue
Reported by GetHuman5702110
Jan 29th, 2021 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 19878 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman5702110 started working on this issue
Jan 29th, 2021 5:11am
GetHuman5702110 indicated the issue is not fixed yet.
Jan 29th, 2021 9:07pm