I have been locked out of my account * times in the past ** hours. Once on the **th and...

GetHuman-mruocco's Account Access issue with Snapchat from September 2020

Help with my Snapchat issue
First: share to improve GetHuman-mruocco's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-mruocco's own words
I have been locked out of my account * times in the past ** hours. Once on the **th and the other on the **st. It says Snapchat has automated systems that try to detect when accounts are being used for things like spam. Unfortunately, sometimes legitimate accounts get locked by mistake, and it looks like your account has been locked. This makes * sense to me as this is Snapchat and I talk to like * people... so IDK who is saying I am spamming for why your server is saying that I am spamming when I am in fact not doing nothing of the sort. This needs to be addressed as I have said i have been locked out twice for no apparent reason and have gotten * explanation as to why.

GetHuman-mruocco did not yet indicate what Snapchat should do to make this right.

How GetHuman-mruocco fixed the problem

We are waiting for GetHuman-mruocco to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman-mruocco
Sep 1st, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 19567 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-mruocco started working on this issue
Sep 1st, 2020 4:47am
GetHuman-mruocco indicated the issue is not fixed yet.
Sep 1st, 2020 3:17pm