I'm having issues with receiving videos from a specific username. Randomly over the las...

GetHuman4405159's customer service issue with Snapchat from February 2020

Help with my Snapchat issue
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The issue in GetHuman4405159's own words
I'm having issues with receiving videos from a specific username. Randomly over the last month or so, one video refuses to open from a series of videos I receive. I have nearly ** videos now that will not open, on WiFi or off, I've logged out and back in, and restarted my phone (Galaxy S**). Nothing is working and the issue continues. The most recent it happened was one video out of a string from * days ago. Help!! Because it constantly says I have unopened videos, I can't double tap to reply and I have to physically go into the chat to see if they've open*received things I send, or if I've received something else from them. I know Snap Support is busy, but haven't gotten a response for weeks.

GetHuman4405159 did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman4405159
Feb 28th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 24070 others
0 customers following this

Timeline

GetHuman4405159 started working on this issue
Feb 28th, 2020 2:01am

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