I logged myself out of my snapchat account around a hour ago, when I went to log back i...

GetHuman4278857's Account Access issue with Snapchat from January 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman4278857 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4278857's own words
I logged myself out of my snapchat account around a hour ago, when I went to log back into my account I couldn’t remember my password. So, I pressed the forgot password option and chose the email option. Every time i’ve asked to change my password it is sending me an email for my old account in ****. I also tried to log into my account with phone number but I can’t because that account is also registered with the same phone number. My main issue is not being able to log back into my own account because it isn’t coming up with my newer snapchat account only the one from ****, when both accounts are registered under the same email.

GetHuman4278857 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Account Access issue
Reported by GetHuman4278857
Jan 22nd, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 23590 others
0 customers following this

Timeline

GetHuman4278857 started working on this issue
Jan 22nd 12:28pm

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