Snapchat Customer Service Issues

Hello! My username on Snapchat is 'Aisukali'. I made this account two days ago. I added some friends, but the next morning, I found out my account was locked. After investigating, I believe it happened because I added many friends without verifying my email. I tried to unlock it by following the instructions for temporarily locked accounts, but I got an error message saying, "We are sorry, we were unable to process your request." I researched more and discovered it could be due to third-party apps, but that's not the case since I only have Snapchat, Instagram, Wallpaper Changer, and Logo Quiz on my new phone. I really want to regain access to my account. Thanks, Aisukali.

My Snapchat has been glitching for a few days, so I decided to delete and redownload the app. I didn't remember my email or if my number was verified, thinking I could reset my password later. When I tried to log in again, it kept saying my username or password was incorrect, even though I tried all my passwords. Hours later, one of the previous passwords suddenly worked. But now, it's asking me to verify through email, and I can't remember which email is linked to my account. I can't access my Snapchat now because of this email issue. The glitch made me look suspicious when I had the right password. I hope this can be resolved. If not, will it stop asking for verification if I wait a bit? Sorry if this is confusing. Thanks.

I attempted to log in to Snapchat on a new phone but couldn't remember my password. After changing it, I encountered security questions like when creating a new account. I answered them and accessed a new account instead of my old one. I want to know if it's possible to retrieve my old account by using the old password. I'm unsure what steps I should take to recover it.

I unintentionally may have breached a guideline on my Snapchat account, dallanchildd, and found myself temporarily locked out. I am unsure if it was an error or an actual violation. I value my use of the platform and would appreciate any assistance in unlocking my account promptly. I have always used my account positively and have never intended to cause harm. I strive to be a responsible user and violating guidelines goes against my principles. Your help in resolving this matter would be greatly valued. Thank you for your attention to this issue.

For the past two months, I've been unable to add people, including adding them back or adding anyone at all on Snapchat. I've reached out to Snapchat support, but the issue remains unresolved. I attempted adding people from other devices, deleting and reinstalling the app, and restarting my phone, but none of these actions have fixed the problem. I'm hesitant to create a new account and would appreciate any assistance with resolving this issue.

Hello, I recently logged out of my Snapchat account about a week and a half ago but can't recall the current password I changed to within the past year. I remember that my phone number was not linked or verified, but I'm sure my email was linked to the account, although unverified. I have emails from Team Snapchat dating back 2 years that mention my username, confirming my email association. My goal is to regain access to my account. Interestingly, I remember the password for "my eyes only" but not my main sign-in password!

I recently received a notification that my account has been temporarily locked due to allegations of spamming and soliciting on Snapchat. I rely on Snapchat primarily to maintain my streaks and am confused by these accusations as I have not engaged in such activities. I have been a genuine user for over 7 years and would appreciate clear evidence to support these claims. I value my account and would like to resolve this matter promptly.

On July 5th, my Snapchat account was hacked by someone unknown who used it for PNC bank account scams. Despite numerous efforts to regain access, including tears and all, I decided to create a new Snapchat account which I no longer use. I had kept my old account for almost 4 years, and it's heartbreaking to lose precious photos and videos, especially memories of family members. The hacker even changed the email and phone number associated with the account. I truly miss the irreplaceable photos and videos. Any assistance would be greatly appreciated.

Hello, I am reaching out because I have been repeatedly getting temporarily locked out of my Snapchat account. Recently, I was locked out but managed to regain access as I hadn't engaged in any behavior that would typically lead to such actions. I find it frustrating and inconvenient not being able to use Snapchat without facing these challenges. I would greatly appreciate assistance in resolving this matter promptly to continue using the platform to communicate with friends and family. I look forward to hearing from you soon. Thank you.

Dear all, I am reaching out as I believe my account may have been blocked due to external interference or because I neglected to verify my previous email address. I regret any inappropriate actions and I would appreciate it if my account could be reinstated. This would allow me to update my email or grant me a 48-hour extension to secure two important account usernames. These individuals are only reachable through your platform, especially my girlfriend and a dear friend who has moved away, making it my sole means of communication with them. Could you please offer me another opportunity to access my account or allow me to obtain the usernames I hold dear? My account goes by the name "supremehugo01." Please help!

To whom it may concern, I recently experienced temporary lockout from my Snapchat account around 7 pm last night (27/12/19). I acknowledge that this occurred because I was involved in spamming activities, violating the terms of service. I am concerned about the duration of the lockout and the status of my snap streaks. I understand the gravity of my actions and sincerely apologize for them. I would appreciate prompt communication regarding this matter. Thank you.

This morning I tried to access my Snapchat account, but as soon as I opened the app, it directed me to the login screen. I entered my account information, only to receive a message that my account has been locked. I'm unsure why this happened and I'm keen on understanding the reason to resolve it promptly. It's important for me to regain access to my account, especially since today is my birthday. Thank you in advance for your help. Sincerely, Taylor. Your prompt response is greatly appreciated.

I updated my phone number about a year ago, and now that I have a new phone, I'm unable to log into Snapchat because it's still trying to verify me using my old number. Unfortunately, I don't have the recovery code as I can't locate where I saved it or if it was lost. I tried texting my old number, but it seems to be unassigned. I have many cherished memories stored on my Snapchat account and am willing to verify my identity through email, contact lists, and photos to regain access. Losing these memories would be devastating, and if relying on an outdated phone number is the only account recovery option Snapchat offers, it seems unreasonable. I would appreciate guidance on alternative ways to resolve this matter. Thank you for your assistance. (Username: Its-christineee)

Two days ago, I got logged out of my account unexpectedly even though I didn't log out myself. I had previously verified my email a few months back, so I don't think that's the problem. Regrettably, I can't remember which email I used to sign up for this account, and none of the password combinations I've tried seem to work. (Please note that the email I provided is not the one associated with the account I'm trying to access.) I'm concerned that my account may have been compromised, but I don't want to assume the worst just yet.

Hello, I am Chris Mortzakis. Two days ago, a very important snap streak was lost between my girlfriend and me. She was really upset, and I feel responsible for it. Snapchat did not notify me that the snap streak was about to end. It was around [redacted] days, if I remember correctly. Is there any way to recover it, even if it's reduced to [redacted] or [redacted] days? I would like to make things right before Christmas to cheer her up. Please respond to me. Sincerely, Chris Mortzakis

My account (hxlenyang) has been locked for nearly a day now. I attempted to unlock it on www.snapchat.com/unlock, but it keeps showing “unable to process.” I reviewed everything on the site, but I am unsure why it got locked since I did not violate any rules. This is the first time my account has been locked, and it's taking longer than usual to unlock. I really need assistance accessing my account as I risk losing over [redacted] streaks, some of which are over [redacted] days long. Thank you for your help. - Helen

My friend's account was hacked, and unfortunately, I fell for the hacker's trick, thinking it was my friend asking for information. They changed my phone number and details, locking me out of my account. I urgently require assistance to regain access. I can provide details like the previous phone number linked to the account, the birthdate on the account, contents of my memories, usernames of my friends, specific snap streaks, and various other related information. Your help in resolving this is immensely appreciated.

I am frustrated because I let my friend use their Snapchat account on my phone without the need for a verification text. But when I tried to log back into my own account, it required sending a verification text to my old phone number, leaving me locked out without the option to update my new number. I attempted to reset my password by selecting 'forgot password' and entering my email for a recovery code, but I have not received any emails with the code. This Snapchat account holds over 5 years worth of memories, including photos of old friends and my beloved dog who has passed away. Losing access to it has left me feeling incredibly sad, and I have even shed tears over it. I just wish Snapchat would send me the recovery code so I can regain access to my account. Otherwise, I feel like deleting all my social media accounts as this situation has deeply upset me.

I recently switched phones and now I'm unable to access my Snapchat account. I mistakenly input the wrong phone number when setting up my account and failed to associate an email with it. This has left me locked out of my account, with cherished memories such as Christmas photos and birthday content at risk of being lost. I'm currently using a temporary account, but I'm eager to recover my original account with your assistance.

Yesterday afternoon, my Snapchat locked me out, stating my account was suspended. I received an email from Snapchat acknowledging the mistake and providing a reactivation link. Despite multiple attempts, I've been unsuccessful in restoring my account. I urgently need access as people are relying on updates from my private story. While my streaks may be lost, I'm hoping for a resolution. Your assistance is greatly appreciated, GetHuman - my final resort for help.