My ex partner has got my snap chat account and he has changed the email address and pho...

GetHuman-leahfram's Hacked Account issue with Snapchat from November 2019

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-leahfram's own words
My ex partner has got my snap chat account and he has changed the email address and phone number associated with the account to his own also has changed all passwords. I have asked him for these which he is refusing to give me saying he has deactivated the account, this is untrue as if type his number into snapchat its linked to my account, there is personal and family photos on here which I do not wish to loose. my account details are below.*Username: leah.adele***Mobile being used: ************email: unsure

GetHuman-leahfram did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-leahfram
Nov 26th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 19307 others
0 customers following this

Timeline

GetHuman-leahfram started working on this issue
Nov 26th, 2019 10:08am
GetHuman-leahfram indicated the issue is not fixed yet.
Nov 29th, 2019 11:17am