I am a trans male who would like to have his username changed to my real name

GetHuman-asteral's customer service issue with Snapchat from October 2019

Help with my Snapchat issue
First: share to improve GetHuman-asteral's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-asteral may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-asteral's own words
I was trying to contact Snapchat it hopes that they would hear me out, but i couldn’t on their website ... My issue is my username, you see I’m female to male transgender, and I used my birth name, and I was hoping it would be possible for you guys to change it to alistair*aster or even gerald*aster, as long as Aaliyah isn’t in there. :* i would really appreciate it, I just don’t want to lose all my memories and snap streaks.... thank you - alistair
Seeing my own birth name is very dysphoric to see. Especially when it comes to adding new ppl, seeing a feminine username and seeing Gerald as my name.
I hope someone working with Snapchat hears my cries of help and changes my name, but I have high doubts about anyone hearing me.
I’m hoping that someone would see this and try and help me
I tried with a new account, but I didn’t like having a new account because of everyone I had on my birth named account, streaks and my memories so I continued using it.
How GetHuman-asteral fixed the problem

We are waiting for GetHuman-asteral to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-asteral
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 655 customers so far
Similar issue to 54057 others
0 customers following this


GetHuman-asteral started working on this issue
Oct 15th, 2019 8:03am
GetHuman-asteral indicated the issue is not fixed yet.
Oct 15th, 2019 2:50pm
GetHuman-asteral indicated the issue is not fixed yet.
Oct 16th, 2019 3:30pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers