Someone got into my account and changed my password and email, my phone number was not...

GetHuman2618649's Hacked Account issue with Snapchat from March 2019

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2618649's own words
Someone got into my account and changed my password and email, my phone number was not on there. He copied it to his old one so whenever I try to reset it, it resets the old one he used and not mine. I need to get my account back
GetHuman2618649 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman2618649 fixed the problem
I contacted them through their website and they got back to me through email. Since my original email was saved on there before the hack they sent a reset password link to that email and I reset it through there and got it back
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Hacked Account issue
Reported by GetHuman2618649
Mar 28th, 2019 - a mon ago
I have an issue with Snapchat too
Seen by 4 customers so far
Similar issue to 32447 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman2618649 started working on this issue
Mar 28th 7:29pm
GetHuman2618649 confirmed the issue is fixed. Hooray!
Apr 1st 12:43am