I changed over phones yesterday and I changed my password perfectly because I had my ph...

GetHuman2614909's Recover Account issue with Snapchat from March 2019

12 views | 32428 similar | 0 following
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2614909 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2614909 can let us know if they help or not.
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The issue in GetHuman2614909's own words
I changed over phones yesterday and I changed my password perfectly because I had my phone for * years and forgot my password.. the user name is leahd-x it logged me out of my snapchat this morning for some reason I don't know and now its saying my password or user name is incorrect and the number I used yesterday to change my password is saying the number isn't registered but I used it yesterday? I have pictures to confirm.. I don't have a verified email because I didn't have an email address at the time setting up and didn't think it was important so now I can't change my password.. please if I could get this sorted I had a baby last year and have lost all his pictures and I'm heart broken please if you could help me I don't see how I could get onto it yesterday and now nothing if you could send a reset email password to my new email or do something for me please I have proof it is my account because I could reset my password yesterday..i also put a snapchat up of my new phone saying how i was nervous to go from an iPhone to a Samsung i just want the pictures back please if you could help me I'm desperate!!! Thank you

GetHuman2614909 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Recover Account issue
Reported by GetHuman2614909
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 32428 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman2614909 started working on this issue
Mar 28th, 2019 6:54am
GetHuman2614909 indicated the issue is not fixed yet.
Mar 31st, 2019 7:18am

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