Snapchat Customer Service Issues

Dear Snapchat Support Team, I, as Jessica Whalen, am addressing an urgent matter that occurred on your platform. While engaging in my daily streaks, I unknowingly shared personal photos with someone who is now threatening me. A user named @italenne, also known as disy, coerced me into sending inappropriate images and is now blackmailing me. This individual even involved their friend flakie in this malicious act. I am distressed and fear for my safety and privacy as they possess compromising content of me. This situation is jeopardizing my relationship with my boyfriend as well. I plea for your assistance in resolving this distressing issue promptly. Sincerely, Itzjess1124

My account was compromised last night. The username for my snapchat account is lolaaa_mx and it was linked to [redacted] with the phone number [redacted]8. I suspect that the hacker has changed the email to [redacted] I attempted to reset the password, but they have altered the phone number associated with the account. I am concerned about my private photos being accessed by the hacker. They have already sent messages to some of my friends. Please assist me by deactivating my account promptly. I am unsure how else to verify my ownership of the account. My privacy and security are at risk, and I urgently request your help in resolving this matter.

I recently changed my cell phone number and got a new iPhone, requiring me to redownload all my apps. Snapchat is crucial to me, but I couldn't log in because I couldn't remember my password. Over time, I changed it multiple times and always reset it by sending a link to my cell number. However, with my new phone, I realized my old number was disconnected. Since I created my Snapchat account years ago, I can't recall the email I used. I'm devastated as I have years of photos and videos saved on it. I'm seeking help desperately. I am willing to provide any personal information and proof of identity, like a phone bill with my old number, if needed. Losing access to my account would be a significant loss as I relied on Snapchat to store all my memories throughout the years. Any assistance would be greatly appreciated.

My previous Snapchat account got hacked by my ex-boyfriend, against whom I now have a restraining order. Despite my efforts, I have been unable to recover my old account because the linked email address is disabled and no longer accessible. I cherish the memories of my family and friends stored in that account and have reached out to Snapchat support multiple times, receiving the same unhelpful responses. I suggested linking the account to my current email address but to no avail. I also inquired about the possibility of recovering the account using the phone number I might have linked, which is [redacted]. I am desperate for assistance in retrieving my account. - M. Duran

Yesterday, a friend asked if she could use my Snapchat account briefly to catch someone in a lie. After providing her with my login information, I received a notification that my phone number had been changed. Despite her denial of making that change, I promptly changed my password. Following some back-and-forth messages, I changed my password again due to suspicious activity and a lack of response from her. However, when I tried to access my account, it was locked for security reasons. I have followed the steps on Snapchat's website to report a hacked/locked account but have been unable to regain access even after changing the password. I kindly request assistance in unlocking my account promptly so I can log back in.

I am having trouble with my username and password. I have tried changing it multiple times and received many messages asking for help, but no one responds. All I receive are password reset emails that don't work. Sometimes it says my username isn't real. At one point, it randomly started working, but now it says I'm locked out. This is affecting my business, and I can't afford to start over. I need a real person to help me, not just automated responses. I can't create a new account, so it's crucial to resolve this issue as it has occurred five times. Every time I change my password and it says it's successful, I still can't log in. This situation is unprecedented for me with this platform, and I urgently need it resolved for work purposes. Please assist me promptly. Thank you.

I deleted my account (Anthony.ray) on 3/6/19 but later decided to reactivate it. Upon attempting to log in with my previous credentials, I received a message stating my account was being deactivated. Despite my email being verified and no deactivation email received, I am unable to login. I have found the verification email as proof. Why am I unable to access my account and how do I resolve this issue to log back in?

I recently got my phone repaired, and everything worked fine until two days later when I was suddenly signed out of my Snapchat account. After trying to log in again, I was prompted to verify my device with an authentication code that I needed to obtain from an app. Despite downloading multiple authentication apps suggested by Snapchat support and receiving various codes from these apps, text messages, and settings, none of the codes I enter seem to work. I've made numerous attempts without success. I really don't want to create a new account as I would lose years worth of precious photos, videos, and contacts. I'm desperate to regain access to my account. Can you assist in verifying my device? I have never encountered this issue with previous phone changes and am unsure where to locate the correct code. Your help in resolving this matter would be greatly appreciated.

I need help accessing my Snapchat account from a different phone. I keep getting an unusual login message prompting me to verify via email. However, I created the account when I was young and didn't keep track of the email I used. I now need to update both my email and phone number associated with the account, as the phone number listed is no longer mine. Unfortunately, I am unable to make these changes from the login screen.

I am trying to access my Snapchat account from a different phone, but I am encountering an issue where it is flagging the login as unusual. The prompt asks me to verify using my email, but I created the account when I was young and did not pay much attention to the email I used. Consequently, I need to update both my email address and phone number associated with the account as I no longer have access to the old phone number. However, there seems to be no option to update this information from the login screen. I am hoping Snapchat can assist me in resetting the email and phone number linked to my account.

I recently broke my previous phone and have been using a temporary phone to log into my Snapchat account. Unfortunately, the platform flagged my activity as suspicious, and now I am unable to access my account. I am devastated because all my cherished memories and pictures are stored there. I cannot verify my email since it requires a code sent to my old phone number, which is no longer active. I am willing to provide proof of my identity using my passport or driver's license. Please help me regain access to my account as I have never encountered this issue before and I feel like I have lost everything. The pictures I have on there are very important to me, and I fear I may never retrieve them if I cannot access my account. Your prompt assistance would mean a lot to me.

I deactivated my Snapchat due to an issue, but now I want it back. When trying to log in again, it's not reactivating. Instead, I keep receiving a message saying my account is being deactivated and I should receive an email confirmation, which I never got. I'm stuck and frustrated as I can't access my account. I've been patient, but it's been over a day and a half. Please assist me with this matter. Thank you.

I recently bought a new phone, but I can't remember my password. The email linked to my account was deleted, but I have recovered it now. I've been attempting to reset my password using the app, but I'm not getting the recovery email after entering my email address. I've tried multiple times but have not received any emails. Details: Username: WillChapman90 Email: [redacted] Phone: [redacted] (might not be linked to Snapchat or could have an old number)

I wake up every morning to find my account banned without any reason. I don't have any tweaks or mods installed, nor do I spam anyone. I have both an email and phone number linked to the account. I am frustrated and confused as to why my brand-new phone, only three days old, repeatedly tells me that my Snapchat account is locked every morning. I need an explanation for this constant issue. What is happening, Snapchat?

Hello, I just realized this morning, on March 9th, that I lost my streak with one of my best friends. We snapped all day yesterday, in the morning and late afternoon, avoiding snapping while they were in class, for a couple of hours but never more than 12 hours, without seeing the hourglass. I've noticed the hourglass appears during times when no one is active on Snapchat. It's frustrating to lose a streak overnight when we've been snapping all day. I've even woken up in the middle of the night and seen the hourglass despite snapping most of the day. Please address this issue with the hourglass appearing when no one is active and losing streaks despite active snapping. I hope to revive the streak with my best friend. Thank you.

After the recent update, it's clear that something has drastically affected my data usage. Since December 6, [redacted], I've used 8.06GB, but from March 1, [redacted], I've already used 4.22GB, indicating a sudden spike. The app states 3.12GB used in the background since March 1st, which seems excessive when I'm not actively using it. I had to purchase extra data on Sunday and by Tuesday, all of it was used, even though I've been connected to WiFi most of the time. This is a pressing issue that needs your immediate attention. I'm using an Android device, a OnePlus 5t, which may be relevant information for troubleshooting. Please resolve this matter promptly as it's becoming costly for me.

Recently, I had a disagreement with a friend who thought it was a joke to report my Snapchat account 'Bstevo16' multiple times, causing it to be deactivated. Unfortunately, I no longer have access to the email linked to this account, and I fear losing precious photos and videos. I am in distress over this situation. Can anyone please assist me in recovering my data, either by emailing me at [redacted] or granting temporary access for 24 hours to allow me to retrieve my content? Any help in recovering my missing data would be greatly appreciated.

Good evening, I'm unsure if this email is automated or monitored by a person, but I need assistance with a problem I'm facing regarding my Snapchat account. Despite trying to resolve it using the support page, I couldn't find a solution. The problem arises during login when I encounter issues with the 2-step verification and recovery codes. Even though I receive the codes on my unchanged number, they are not accepted when I try to enter them. It has been frustrating and disappointing that there seems to be no easy way to contact the Snapchat support team. I am eager to regain access to my account and would greatly appreciate any help provided. Thank you, Mindy W.

My Snapchat has been hacked, and I've been unable to log in for a long time. I don't know who did it, but they changed the email and phone number associated with my account, making it impossible for me to reset my password. I can now be reached at [redacted] since I do not currently have a mobile phone. My name is Emmilee, and I am eager to regain access to my account and retrieve all my saved memories and data. I would appreciate it if you could send a password reset to my new email so I can reclaim my account. Thank you.

Hello, Snapchat. Please, do not skip, please read. God bless you. My father passed away without any time to say goodbye properly. I only have a few videos and photos which I have been needing to print for my mother. Now, I'm completely heartbroken and lost with what to do. I feel so hurt, and I spent hours trying to find a way around logging in without losing those few photos. I don't know if you have lost a member of your family, but it's hard, and something I will never see again. It's all I have to remember our life together. I really need your help and will continue to reach out. Please, I don't want to lose our photos. I miss my dad a lot, and looking at them makes me feel a sense of comfort and safety. Please help me. I really hope you look at this with a big heart. I have changed my phone number and cannot receive the code through mobile. I do have my current email, which is the same one connected to my Snapchat. Blessings, Dusty J. C. Rose [redacted].