My account got hacked and it is asking for my verification code or my recovery code. I...

GetHuman-kramaspl's customer service issue with Snapchat from February 2019

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The issue in GetHuman-kramaspl's own words
My account got hacked and it is asking for my verification code or my recovery code. I don't remember it nor creating one. How do I get my recovery code ?? I can't login to my snapchat. I manage to change my password but I need a recovery code * verification code and I don't know how to get one. I never created one. I got send one I used it and it doesn't work. I need help getting back into my account meaning I need the verification code created by an authentication app. I never done it in the past.
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Customer service issue
Reported by GetHuman-kramaspl
Feb 17th, 2019 - 8 mons ago
I have an issue with Snapchat too
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GetHuman-kramaspl started working on this issue
Feb 17th 6:49pm