My name is Erin Genovese and my snapchat account has been hacked. I would like to try a...

GetHuman2225369's customer service issue with Snapchat from February 2019

3 views
 | 
29423 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman2225369's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2225369's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2225369 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2225369 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2225369 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2225369's own words
My name is Erin Genovese and my snapchat account has been hacked. I would like to try anything in order to try and gain access to it again. I received emails stating that someone logged into my account, changed the password (and obviously the recovery email as well) and then deactivated the account. However, the account is not actually deactivated as it can still be seen on all of my friends accounts! I tried to contact you customer service but was sent an email that said you could not help with an account that was deactivated, but since the account is still active I am hoping you can and will help me. *Thank you
GetHuman2225369 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman2225369 fixed the problem
We are waiting for GetHuman2225369 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2225369 fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman2225369
Feb 17th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 29423 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2225369 started working on this issue
Feb 17th 2:47am