My name is Erin Genovese and my snapchat account has been hacked. I would like to try a...
GetHuman2225369's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
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GetHuman2225369's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2225369 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2225369 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman2225369 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2225369's own words
My name is Erin Genovese and my snapchat account has been hacked. I would like to try anything in order to try and gain access to it again. I received emails stating that someone logged into my account, changed the password (and obviously the recovery email as well) and then deactivated the account. However, the account is not actually deactivated as it can still be seen on all of my friends accounts! I tried to contact you customer service but was sent an email that said you could not help with an account that was deactivated, but since the account is still active I am hoping you can and will help me. *Thank you
GetHuman2225369 did not yet indicate what Snapchat should do to make this right.
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