i have been in a domestic violence situation with my mother , i have moved out although...

GetHuman2225251's customer service issue with Snapchat from February 2019

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2225251 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2225251 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2225251's own words
i have been in a domestic violence situation with my mother , i have moved out although she has acesss to my old phone and she has hacked into my snap chat account and is posting pictures and videos that were privately saved in my memories .... she also hacked into my email and every other option that would allow me to regain access i just want the account deleted and wiped because she is committed defamation of character at this point and it’s crucial that this get taken care of because i could loose everything including ruin my life because the pictures and videos posted were of activities that i did as a minor
GetHuman2225251 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman2225251
Feb 17th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 29420 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman2225251 started working on this issue
Feb 17th 2:12am