Well, I was on snapchat this morning at school. I was on my way to class then I tried g...

GetHuman2213305's customer service issue with Snapchat from February 2019

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Help with my Snapchat issue
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GetHuman2213305's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213305 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213305 can let us know if they help or not.
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Before contacting them, items GetHuman2213305 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2213305's own words
Well, I was on snapchat this morning at school. I was on my way to class then I tried getting into my snapchat and it wanted me to log in so I entered the correct information and it was wrong. Also I know when you sign in on another device it signs the other one out. So I believe my account was hacked and I don't have the email set up to the correct email and my phone is broke because I dropped it in a toilet on accident so I'm using an iPad right now and I can't use my mobile number on their which is ********** b cause it is broke and I would just like to recover my account
GetHuman2213305 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman2213305
Feb 15th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 29304 others
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GetHuman2213305 started working on this issue
Feb 15th 1:21pm