I seems as though my account has been hacked (Or was attempted to be hacked) as I got a...

GetHuman2211868's customer service issue with Snapchat from February 2019

1 view
29289 similar
0 following
Help with my Snapchat issue
GetHuman2211868's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2211868 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2211868 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2211868's own words
I seems as though my account has been hacked (Or was attempted to be hacked) as I got an email saying someone tried to login in Texas (I’m in Florida so it’s obviously not me). I immediately changed my passcode and it worked fine for a day and then I got logged out at *:**am and they locked my account. I’ve been trying to get it unlocked- and I followed all the instructions (waited a few hours* redownloaded the app) but when I try and unlock it it says they can’t process my request at this time. I’ve never used a *rd party app and I would like to not have to make a new account. Please help!
GetHuman2211868 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman2211868 fixed the problem
We are waiting for GetHuman2211868 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2211868 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2211868
Feb 15th, 2019 - 8 mons ago
I have an issue with Snapchat too
Seen by 1 customer so far
Similar issue to 29289 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman2211868 started working on this issue
Feb 15th 4:31am
GetHuman2211868 indicated the issue is not fixed yet.
Feb 15th 4:32am