I seems as though my account has been hacked (Or was attempted to be hacked) as I got a...
GetHuman2211868's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
GetHuman2211868's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2211868 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2211868 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2211868's own words
I seems as though my account has been hacked (Or was attempted to be hacked) as I got an email saying someone tried to login in Texas (I’m in Florida so it’s obviously not me). I immediately changed my passcode and it worked fine for a day and then I got logged out at *:**am and they locked my account. I’ve been trying to get it unlocked- and I followed all the instructions (waited a few hours* redownloaded the app) but when I try and unlock it it says they can’t process my request at this time. I’ve never used a *rd party app and I would like to not have to make a new account. Please help!
GetHuman2211868 did not yet indicate what Snapchat should do to make this right.
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