I got a new phone recently but unfortunately upon trying to log in to Snapchat I realiz...
GetHuman-strawnsa's customer service issue with Snapchat from January 2019
Help with my Snapchat issue
First: share to improve GetHuman-strawnsa's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-strawnsa got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-strawnsa's own words
I got a new phone recently but unfortunately upon trying to log in to Snapchat I realized I don’t remember my password. Normally I would just reset it but I know longer have any access to both the verified email address and phone number tied to the account. I emailed support and they said they can’t help but I’m imploring anyone to help me find a way to manually reset one or both of the factors so that I may continue to use that account.
GetHuman-strawnsa did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-strawnsa fixed the problem
We are waiting for GetHuman-strawnsa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.